Michelle Walden
Mooresville,NC
Summary
Knowledgeable about program referrals, paperwork coordination and recordkeeping. Adept at enhancing student development in educational and career planning areas. Good relationship-building and problem-solving abilities. Positive and caring student support professional with upbeat attitude and detail-oriented approach to meeting all student needs. Highly organized, proactive and flexible with strong critical thinking and planning abilities. Goal-oriented Marketing and Enrollment Registrar dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Dog Trainer
PetsMart
07.2004 - 01.2006
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Maintained clean training arena for group classes.
Dog Trainer
Self-Employed
01.2010 - 01.2017
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Maintained clean training arena for group classes.
- Educated owners about benefits of specialized therapy training.
- Worked individually with dogs on track for higher-level certifications in obedience and show performance.
Front Office Manager
Langtree Charter Academy
08.2017 - 02.2021
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for the Principal and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Set priorities and problem-solved workflow issues to maintain rapport with families and school staff.
- Created, prepared, and delivered reports to various departments.
- Prepared agendas and took notes at meetings to archive proceedings.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry families.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed School events for existing students and families.
- Managed social media accounts for the school to boost enrollment and conveyed the proper image to the community.
Marketing and Enrollment Registrar
Langtree Charter Academy
02.2021 - Current
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Updated computer system with latest information to keep records current and accurate.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Facilitated student registration with admissions and records departments for smooth administration processes.
- Resolved student registration issues to reduce acceptance, enrolment and payment delays.
- Coordinated orientations, registration sessions and social events for new students.
- Scheduled and maintained centralized appointment calendars for students, faculty and staff.
- Signposted registration materials and resources for helpful student support.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Trained and supervised employees on office policies and procedures.
- Proofread and edited documents for accuracy and grammar.
- Planned community events to build a relationship with our school and the community such as Trunk or Treat, Back To School Bash, and our Annual New Family BBQ.
- Managed all of the schools social media to better allow for community engagement.
- Managed new student applications, registrations during the open enrollment season.
- 2022-2023 I was the only school that met and exceeded the enrollment goals for the North Carolina region. I received a bonus for this accomplishment.
Education
Bachelor of Science - Psychology
Florida Institute of Technology-Melbourne
Melbourne, FL05.2014
Skills
- Team Leadership Skills
- Service Quality
- Leading Teams
- Accurate Recordkeeping
- Fact-Checking Skills
- Efficient Service
- Research Skills
- Marketing Strategy Development
- Customer Support
- Customer Service Process Improvement
- Constructive Feedback
- Orientation Sessions
- Report Writing
- Public Assistance Programs
- Customer Satisfaction
- Educational Programs
- Admissions Processes
- Event Planning
- Administrative Support
- Running Reports
- Enrollment Processing
- Student Retention
- School Policies
- Self Starter
- Enrollment Assistance
- Higher Education
- Managing Calendars
- Scripted Calls
- Quality Standards
- Customer Relations
- Information Updates
- Form Completion and Submission
- Maintaining Records
- Organizing Documents
Timeline
Marketing and Enrollment Registrar
Langtree Charter Academy
02.2021 - Current
Front Office Manager
Langtree Charter Academy
08.2017 - 02.2021
Dog Trainer
Self-Employed
01.2010 - 01.2017
Dog Trainer
PetsMart
07.2004 - 01.2006
Bachelor of Science - Psychology
Florida Institute of Technology-Melbourne