Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Walker

Lehighton,Pennsylvania

Summary

Dynamic professional with extensive experience at Spectrum Community Services, excelling in program coordination and compliance with state regulations. Proven ability to enhance service delivery through effective communication and problem-solving. Skilled in data management and fostering teamwork, ensuring participant satisfaction and operational efficiency. Committed to maintaining high standards in all aspects of service.

Overview

34
34
years of professional experience
1
1
Certification

Work History

House Senior

Spectrum Community Services
09.2021 - Current

Effectively completed all conditions of employment including but not limited to resident isps, behavior support plans, medical appointment scheduling, groceries, menus, schedules and all medical appointments.

Engagement and Opportunities Coordinator

Spectrum Community Services
06.2024 - 09.2025
  • Coordinated community outreach programs to enhance service accessibility for diverse populations.
  • Managed scheduling and logistics for events, ensuring seamless execution of activities.
  • Assisted in developing training materials to improve staff knowledge and service delivery.
  • Made sure that all of my seven sites were compliant in all documentation, medical appointments, State regulations, isps, bsps, and rpps as well as all regulations were met for physical site.
  • Facilitated communication between departments to streamline project workflows and information sharing.
  • Supported data collection and analysis to evaluate program effectiveness and identify areas for improvement.
  • Implemented feedback mechanisms to enhance participant engagement and satisfaction with services offered.
  • Trained new team members on operational procedures, fostering a collaborative work environment.
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

Life Sharing Provider

REDCO Group
02.1997 - 10.2019

Maintained adherence to safety protocols and support plans as well as met all state regulations regarding physical site documentation etc.

Took my individual's Day program and made sure all his doctor's appointments were on schedule, administered his medications and generally took care of all of his needs.

Site Supervisor

REDCO Group
01.1992 - 03.2005
  • Assisted in monitoring site safety protocols to ensure compliance with regulations.
  • Coordinated daily activities among crew members to optimize workflow efficiency.
  • Learned and applied effective communication skills to liaise with subcontractors and suppliers.
  • Supported project management by tracking progress and reporting updates to supervisors.

Education

General Studies

Lifelong Learning Center
Frackville, PA

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication
  • Extensive knowledge of State regulations and requirements of the job

Certification

Cpr, safe crisis management, first aid, medication observer certification.

Timeline

Engagement and Opportunities Coordinator

Spectrum Community Services
06.2024 - 09.2025

House Senior

Spectrum Community Services
09.2021 - Current

Life Sharing Provider

REDCO Group
02.1997 - 10.2019

Site Supervisor

REDCO Group
01.1992 - 03.2005

General Studies

Lifelong Learning Center
Michelle Walker