Michelle Walker Johnson
Paralegal
Decatur,GA
Summary
Detailed oriented paralegal with 10+ years experience in Bankruptcy and Foreclosure. Organized, self-motivated and hard-working individual seeking to apply skills and knowledge to law firm with hand on experience who can assimilate ideas efficiently.
Overview
15
15
years of professional experience
Work History
Foreclosure Processor (Assistant Team Lead)
McCalla Raymer LLC
Atlanta, GA
04.2012 - 04.2020
- Maintained and created professional relationships between the clients and the law firm by ensuring all legal documents are ready for the foreclosure proceedings and any questions or concerns from clients are addressed and answered efficiently
- Prepare and send Federal Tax Lien/Subordinate Liens
- Conduct phone conversations with the clients and borrowers in a professional manner
- Proofread documents, reviewed titles and prepared bids
- Gathered information regarding lien payoff amounts, tax data and credit standing.
- Identified and researched any discrepancies in financial documents.
- Reviewed loan and foreclosure documents and verified for accuracy.
- Evaluated and examined files with management prior to foreclose sale date to formulate bidding instructions.
- Performed proper calculations and prepared payoff figures.
- Analyzed foreclosure sale bids, judgments, reinstatements, and payoffs.
- Evaluated foreclosure litigation paperwork, affidavits and post-sale documents.
- Prepared all notices of default as per terms of deed of trust on mortgage.
- Used Microsoft Word and other software tools to create documents and other communications
- Developed and maintained courteous and effective working relationships
Paralegal (Bankruptcy Processor)
Prommis Solution
Atlanta, GA
10.2009 - 04.2012
- Prepare Proofs of Claim by calculating attorney fees/costs, inspection fees, late fees, payments, BPO's, escrow shortage and suspense that should be included in claim
- Review respective plan and schedules to determine grounds for Objection to Plan
- Confirmation and feasibility of plan according to standard attorney recommendation, jurisdictional requirements concerning payment of claims and plan confirmation
- This included amended/modified plans and schedules affecting client's interest
- Prepared Amended Proof of Claims
- Request or determine post-petition payment status
- (Post due date, post payment amount, post late charge, etc.)
- Analyze each file, document and update Bankruptcy System with all information
- Plan Review of Chapter 13 and 11
- File and Prepared Payment Change Letters
- Prepared and File Consent Orders
- Monitor ECF Mailbox Daily
- Review Clients System and Update Info
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Led projects and analyzed data to identify opportunities for improvement
Teller Coordinator
SunTrust
Chamblee, GA
07.2007 - 10.2009
- Provide exceptional customer contact and ongoing customer relationships
- Promoted Teamwork
- Ordered Cash flow
- Daily Balancing of Cash Vault
- Supervised Tellers and coach on proper policy and procedures
- Received Currency for Banking Center
- Research and resolve escalated issues; analyzing problems
- Provide guidance, mentoring and coaching to team
- Assume responsibilities of Manager during Manager Absence
- Return all e-mails and phone calls within 24 hours routinely review and monitor team's production reports to ensure tasks are completed
- Performed teller scheduling to achieve appropriate branch coverage for business needs
- Trained and coached 10 tellers on banking operations to provide exceptional customer service
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks
- Evaluated customer lifestyle to counsel customers on best products and services
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Teller Manager/Teller Coach
Bank of America
Chamblee, GA
02.2005 - 07.2007
- Provided courteous and efficient customer relations
- Supervised/Trained tellers and assisted them with proper banking policy & procedures
- Scheduling of staff time/hours
- Ordering of supplies for staff
- Routinely review and monitor teams' production reports to ensure tasks are completed
- Provide guidance, mentoring and coaching to team
- Ordered cash flow for bank
- Assisted manager and assistant manager in day to day operations
- Balanced ATM & TCD machine
- Managed auditing and compliance process for tellers monthly
- Received currency for vault storage
- Balance vault currency with accuracy daily
- Handled and distributed teller write up and performance evaluations
- Met with tellers weekly to discuss performance progress
- Recruited, interviewed and hired 4 employees and implemented mentoring program to promote positive feedback and engagement
- Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations
- Interviewed and hired teller candidates to promote adequate staff coverage during operating hours
- Performed teller, personal banker and supervisor functions during high-volume business periods to offer expeditious service to customers
Education
Paralegal Certificate -
Emory University
Atlanta, GA10.2009
Bachelor of Arts - Political Science
Benedict College
Columbia, SC05.1993
Skills
- Record Reconciliation
- Data Entry and 10-Key
- Financial Calculation and Analysis
- Document Coding and Classification
- Federal Regulation Compliance
- Account Auditing
- Compliance Software
- Leadership and team building
- Team leadership and coaching
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Foreclosure Processor (Assistant Team Lead)
McCalla Raymer LLC
04.2012 - 04.2020
Paralegal (Bankruptcy Processor)
Prommis Solution
10.2009 - 04.2012
Teller Coordinator
SunTrust
07.2007 - 10.2009
Teller Manager/Teller Coach
Bank of America
02.2005 - 07.2007
Paralegal Certificate -
Emory University
Bachelor of Arts - Political Science
Benedict College
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