Michelle Wallace Coles

• Determined HUD program eligibility which involved auditing verifications collected from project based properties
• Assure proper tenant selection screening performed to determine all participants qualified to receive subsidy
• Monitored notifications given to clients to assure they were given in intervals as HUD required
• Prepared detailed audit reports
• Conduct compliance audits within residential properties
• Educate owner/agent within compliance standards and policies
• Evaluate the authenticity of all documents provided by clients that were targeted with drug trafficking and financial arrearages
• Enforce HUD Rules and Regulations
• Maintained Lease Renewals and annual rent increases
• Monitored Federal, State and Local compliance for Section 8 and Project Based Communities
• Monitored Annual and Interim certifications of resident income and assets to assure eligibility of subsidy
• Fraud Retention
• Monitored and assured that proper REAC discrepancies were mitigated to assure tenants safety
• Performed processing of monthly voucher payment

• Conducted resident and owner agent mediation when conflict occurred
• Performed fact finding interviews with clients to determine eligibility by analyzing household income and family composition
• Recommend abatement for owners that fail to correct any life threatening maintenance issues
• Attended court to support tenant and owners as a witness
• Handled high volume of tenant/owner disputes that involved mediation
• Performing payment processing within the thirty plus portfolio monthly
• Perform various reports to perform detailed oriented audit report
• Performed onsite/offsite recertification assistance within management
• Held owner/management meetings that involved major
• Performed mediation with current residents and management to resolve conflict
• Recommended abatement of owner/agent finances as deemed necessary
• Recommended extensive of replacement reserve
• Assessed and evaluated Tenant Selection Plan within the properties
• Handled a high volume of tenant/owner disputes that involved mediation
• Performed property inspections that involvement physical inspection of units
• Monitored and assured that proper REAC deficiencies were mitigated to assure residents safety

Successfully managed to decrease delinquency to 95% within 3 months.