Michelle Walraven

Certified Pharmacy Technician

CVS Pharmacy

01.2004 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Stocked, labeled, and inventoried medication to keep accurate records.
Reviewed and verified customer information and insurance provider information.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Communicated directly with doctors offices via telephone, fax and email.
Maintained drug inventory levels by ordering necessary medications and supplies.
Assisted in preparation, distribution and storage of pharmaceuticals.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Collected co-payments or full payments from customers.
Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Counted, measured and compounded medications following standard procedures.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Entered and processed patients' prescriptions into internal system.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Counted and labeled prescriptions with correct item and quantity.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Resolved third-party billing, computer system and customer service issues.
Set up and modified patient profiles to include current medications and insurance details.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Communicated with patients the importance of medication adherence while collecting information about prescriptions and medical conditions or arrange consultations with the pharmacist.

Summary

Overview

Work History

Certified Pharmacy Technician

Education

Skills

Certification

Timeline

Certified Pharmacy Technician

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