Michelle Walsh
Evans,GA
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
8
8
years of professional experience
Work History
Store Manager
Pandora Jewelry
11.2023 - Current
- Handled problematic customers and clients to assist all employees and maintain excellent customer service.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Monitored daily cash discrepancies, inventory shrinkage
- Led team with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised setting of merchandise displays to catch attention of customers
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness and promote talent from within.
Store Manager/ Manager of All Three Locations
Windsor Fine Jewelers
12.2015 - 10.2023
- Completed point of sale opening and closing procedures.
- Supervised guests by answering questions regarding products and services. Solved customer issues in store while maintaining a reputation for excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual and team achievements.
- Set effective store schedules based on forecasted customer levels, individual employee talents, and sales trends.
- Coached sales associates in product knowledge, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted performance and efficiency by fostering a healthy environment.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of new and existing customers.
- Managed financial aspects of store operations, including budget planning, spending, and accurate record-keeping to maintain fiscal responsibility with CFO.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Monitored daily cash discrepancies and inventory shrinkage
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted in recruiting, hiring and training of diverse teams.
- Managed teams and inventory in three locations.
Education
BBA - Business Management, Administration
Southern Wesleyan University
Central, SC12.2023
Skills
- Sales Analysis
- Data Management
- Records Organization and Management
- Performance Improvements
- Team motivation
- Supply Ordering
- KPI Tracking
- Business Leadership and Development
- Customer Service
- Goal Setting
- Inventory Oversight/ Loss Prevention Procedures
- Recruitment and hiring
Timeline
Store Manager
Pandora Jewelry
11.2023 - Current
Store Manager/ Manager of All Three Locations
Windsor Fine Jewelers
12.2015 - 10.2023
BBA - Business Management, Administration
Southern Wesleyan University