Experience in Microsoft Excel
Michelle Walsh
Fairview Park,OH
Summary
Accomplished VLT Coordinator with a proven track record at Intralot USA, specializing in project management and customer service excellence. Leveraged administrative leadership and operations management skills to spearhead successful openings of multiple Racinos, enhancing regulatory compliance and team efficiency. Expert in fostering professional development and resolving complex issues, ensuring operational superiority.
Overview
19
19
years of professional experience
Work History
VLT Coordinator
Intralot USA
06.2009 - Current
- Assisted in project, opening the first Racino in Ohio State, Eldorado Scioto Downs.
- Proceeded to assist and/or lead projects including Opening of Belterra Park, Hollywood Dayton and Hollywood Mahoning Valley.
- Gather and organize materials to support operations.
- Built highly-efficient team through ongoing coaching and professional development opportunities.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Resolve issues through active listening and open-ended questioning, escalating major problems to Operations manager.
Lead Customer Service Representative
Scientific Games
05.2005 - 06.2009
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
St. Augustine High School
LakewoodUndecided
John Carroll University
Cleveland, OHSkills
- Administrative Leadership
- Data Entry
- Resource Allocation
- Operations Management
- Customer Service
- Work Planning and Prioritization
- Regulatory Compliance
- MS Office
- Project Coordination
- Consulting
Software
Familiar with CSV and BIN files
Basic experience and understanding of LINUX commands
Timeline
VLT Coordinator
Intralot USA
06.2009 - Current
Lead Customer Service Representative
Scientific Games
05.2005 - 06.2009
High School Diploma -
St. Augustine High School
Undecided
John Carroll University
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