Michelle Ward

• Supported resident medication administration according to WellQuest of Menifee Lakes care plans and schedules.
• Recorded medication administration in MAR and resident charts.
• Observed resident responses and shared changes with nursing staff.
• Verified accuracy of medication labels before administration and dosages before each pass.
• Confirmed medications match prescriptions prior to administration, labels, and dosages before each pass.
• Assisted residents with reminders and supervised self-administration.
• Maintained clean medication carts and organized supply areas.
• Administered oral medications to patients in accordance with doctor's orders.
• Ensured that all controlled substances are appropriately secured at all times according to state regulations.
• Communicated effectively with physicians, pharmacists and other healthcare professionals regarding medication administration issues.
• Organized and administered medications on schedules to alleviate symptoms and improve quality of life.

• Supported TNR-ABRC secretary with daily correspondence and confidential file management.
• Scheduled meetings and updated calendars for TNR-ABRC leadership.
• Answered incoming calls and routed messages across TNR-ABRC departments.
• Organized mail, supplies, and office records for TNR-ABRC operations.
• Helped visitors and staff with form requests and front-desk service.
• Handled incoming calls and connected callers with appropriate department or employee.
• Resolved customer issues quickly to support retention.
• Welcomed visitors, answered phone calls, maintained front reception desk, and scheduled inspection appointments.

• Scheduled pediatric appointments for Kids Health First families.
• Supported provider calendars across clinic schedules.
• Kept patient records accurate and followed privacy rules.
• Updated scheduling systems to reflect changes and cancellations quickly.
• Provided strong customer service to improve patient satisfaction and loyalty.
• Verified patient insurance and referral requirements.
• Answered calls from parents and guardians.
• Entered appointment details into electronic medical systems.
• Coordinated visit changes with clinical staff.
• Rescheduled missed appointments to support continuity of care.
• Maintained positive working relationships with staff and management.
• Answered phones and routed voicemails to correct employees.
• Handled incoming calls and directed callers to appropriate departments or employees.

• Helped Walgreens pharmacy customers with prescription questions and pickup service.
• Processed prescriptions in Walgreens pharmacy systems with pharmacist guidance.
• Entered patient insurance details and resolved claim rejections.
• Prepared medication orders per pharmacist directions and store procedures.
• Checked prescription details for accuracy and label completion.
• Answered phone calls and routed requests to pharmacy staff.
• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Created customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
• Supported pharmacists in filling prescriptions accurately and efficiently.
• Backed pharmacy operations by answering phone calls and directing queries appropriately.
• Helped pharmacist clear high-volume prescriptions and responded to customer questions.

• Provided medication safety teaching for family members and caregivers after discharge.
• Assisted patients with activities of daily living, including bathing, dressing, and grooming.
• Supported nursing staff with patient care tasks and routine unit support.
• Updated care plans with medication changes and observation notes.
• Maintained clean, safe conditions in medication preparation area.
• Helped clients stay happy and healthy by providing mental and emotional support.
• Verified the identity of the patient receiving medication prior to administration.
• Observed patients for adverse reactions to medications or treatments.
• Performed g-tube feedings.

• Supported Vibra Rehabilitation Hospital patients with bathing, grooming, and daily living care.
• Monitored vital signs and reported changes to licensed nursing staff.
• Moved patients using gait belts, wheelchairs, and safe body mechanics.
• Provided drinking water and nourishment to residents.
• Recorded patient care, condition changes, progress, and problems for medical staff review.
• Gave medications as directed by registered nurse or physician.
• Assisted with admission steps, including collection of personal data from patient charts.
• Arranged tests, transport, and therapy appointments for rehabilitation patients.
• Helped coordinate admissions, transfers, and discharges with nursing staff and care teams.
• Processed faxes, copies, scans, and supply requests for rehabilitation unit operations.
• Supported nursing staff with scheduling appointments, ordering supplies, and preparing charts.
• Answered phone calls to provide assistance, information, and medical personnel access.
• Handled telephone calls promptly and routed them to appropriate personnel or departments.
• Shared patient information to support timely admissions and discharges.

• Supported Eisenhower Medical Center patients with bathing, dressing, and toileting care.
• Prepared patient rooms with linens, supplies, and infection control practices.
• Documented patient care in electronic health records and shift reports.
• Communicated patient needs clearly to nursing staff and care teams.
• Safely moved patients between units, tests, and treatment areas.
• Trained new CNAs on bedside care and hospital procedures.
• Answered call lights promptly and responded to patient requests.
• Delivered meals to patient rooms and assisted with feeding when needed.
• Supported admission registration tasks.

• Additional Coursework in [Subject] Life Skills

Completed Pharmacy Tech program