Michelle Ward
Summerville,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
School Resource Officer
Berkeley County Sheriff's Office
10.2013 - 04.2024
- Conducted school security inspections.
- Fostered a positive school environment by building strong relationships with students, staff, and parents.
- Provided security and safety to school staff and students.
- Enhanced school safety by conducting regular campus patrols and monitoring potential threats.
- Provided assistance during investigations involving student misconduct or criminal activity on campus grounds.
- Investigated criminal matters occurring within school and on school property, compiling findings into detailed activity reports.
- Collaborated with administration and teachers to develop crisis plans.
- Served as liaison between the school and local law enforcement agencies to ensure effective communication and collaboration.
- Participated in after-school programs to provide supervision and support, fostering a sense of community within the student body.
- Assisted with traffic control efforts before and after school hours, ensuring the safe arrival and departure of students each day.
- Provided guidance and support for at-risk students through mentorship and counseling programs.
- Maintained accurate records of incidents requiring intervention or follow-up action, enabling informed decision-making by administration officials.
- Investigated suspicious activities and persons to maintain security of premises.
- Examined doors, windows and gates to verify security.
Court Clerk
Berkeley County Government
07.2012 - 10.2013
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Provided assistance to attorneys and court personnel in courtroom
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Increased court efficiency by processing legal documents and maintaining accurate case records.
- Managed confidential information securely, upholding the integrity of the court system.
- Supported courtroom operations during trials, ensuring all parties had necessary materials and equipment for smooth proceedings.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Processed financial transactions for fines, fees, and other court-related costs accurately and efficiently.
- Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Drafted professional court correspondence to facilitate legal proceedings.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Prepared comprehensive reports detailing court activities for submission to higher authorities as required.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
Animal Control Officer
Berkeley County Government
03.2011 - 06.2012
- Collaborated with local law enforcement agencies to enforce animal control ordinances and handle dangerous or aggressive animals.
- Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
- Conducted thorough investigations into cases of suspected animal cruelty or neglect, gathering evidence to support legal action when necessary.
- Developed strong working relationships with veterinarians, rescue organizations, and other stakeholders within the community for improved collaboration on shared goals.
- Enhanced public safety by responding to and investigating reports of animal abuse, neglect, and nuisance complaints.
- Facilitated positive outcomes in difficult situations by using conflict resolution skills when interacting with agitated or uncooperative individuals during field operations.
- Investigated and gathered information regarding animal-related complaints.
- Captured domestic and wild animals.
- Decreased the number of repeat offenses by providing guidance to pet owners on proper care and legal requirements.
- Attended to calls reporting of wild animal bites.
- Participated in ongoing professional development opportunities to stay current with industry best practices and enhance overall job performance.
- Maximized efficiency in operations by maintaining up-to-date knowledge of state and local regulations related to animal control practices.
- Demonstrated adaptability in addressing unique challenges related to specific animal species or situations, applying problem-solving skills to reach successful resolutions.
- Reduced response times to incidents involving injured wildlife by coordinating rescue efforts with specialized rehabilitation centers.
- Supplied animals with food, water, and personal care.
- Examined animals for injuries or malnutrition and arranged for necessary medical treatment.
- Prepared for prosecutions related to animal treatment and gave evidence in court.
Education
GED -
Summerville High School
Summerville, SC02.2001
Skills
- Youth Counseling
- Conflict resolution skills
- Law enforcement procedures
- Student Engagement
- School safety
- Mental Health Support
- De-Escalation Techniques
- Liaison skills
- Anti-bullying strategies
- Crime Prevention
- Peer Mediation
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Punctuality
- Adaptable and Flexible
- Reliability
- Team Leadership
- Active Listening
- Attentive and Observant
- CCTV Monitoring
- Security camera monitoring
- Cooperative Attitude
- Security procedures knowledge
- Data Entry
- Keen observer
- Surveillance
- Security operations experience
- CPR Certified
- Risk Assessment
- Incident Reporting
- Access point monitoring
- Detailed Activity Logs
- Legible report writing
- Emergency Response
- Professional Demeanor
- Criminal Investigations
- Background Investigations
- Pattern Recognition
- Criminal Law
Timeline
School Resource Officer
Berkeley County Sheriff's Office
10.2013 - 04.2024
Court Clerk
Berkeley County Government
07.2012 - 10.2013
Animal Control Officer
Berkeley County Government
03.2011 - 06.2012
GED -
Summerville High School
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