Michelle Ward
Rougemont,NC
Summary
Proven Medical Office Assistant at Carolina Behavioral Care, adept in workload management and medical transcription. Excelled in optimizing patient flow and enhancing records management, significantly improving office efficiency. Skilled in EMR software and patient relations, consistently delivering high-quality support and problem-solving to ensure seamless operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Carolina Behavioral Care
01.2013 - 08.2024
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Collected deductibles and copays to post money to patient accounts.
- Performed medical records management, including filing, organizing and scanning documents.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
Education
High School Diploma -
Zebulon High School
Zebulon06.1989
Skills
- Workload Management
- Multitasking and Organization
- Problem-Solving
- Medical Transcription
- Patient Relations
- EMR Software
- Records Management
- Computer Skills
Certification
Notary Public
Timeline
Medical Office Assistant
Carolina Behavioral Care
01.2013 - 08.2024
High School Diploma -
Zebulon High School
Similar Profiles
Hollie DuplessisHollie Duplessis
Pharmacy Manager at Carolina Behavioral CarePharmacy Manager at Carolina Behavioral Care
Anna JewettAnna Jewett
Registered Nurse at The Carolina Center for Behavioral HealthRegistered Nurse at The Carolina Center for Behavioral Health
Donna BransonDonna Branson
Staff Registered Nurse at Carolina Dunes Behavioral Health HospitalStaff Registered Nurse at Carolina Dunes Behavioral Health Hospital
Ciera TerrellCiera Terrell
Treatment Coordinator at Lane and Associates Family DentistryTreatment Coordinator at Lane and Associates Family Dentistry
Anna McCarsonAnna McCarson
Host Manager at Texas RoadhouseHost Manager at Texas Roadhouse