Michelle Ward
Raytown,MO
Work Preference
Summary
Dedicated Customer Support Specialist with proven skills in technical troubleshooting, CRM software, and service optimization. Committed to enhancing customer satisfaction through effective issue resolution.
Overview
27
27
years of professional experience
Work History
Customer Support Specialist
Radius Global LLC
Lenexa, Kansas
09.2022 - 03.2026
- Supported customers with inquiries by phone and email.
- Resolved technical issues using customer support software and tools, ensuring timely customer satisfaction.
- Documented customer interactions in company database for future reference and quality assurance.
- Partnered with team members to evaluate and improve service response processes, enhancing overall customer experience.
Front Counter Clerk
Jim's Diner
Kansas City, Missouri
08.2010 - 08.2022
- Greeted customers and processed orders efficiently at busy front counter.
- Managed cash register operations and handled customer payments accurately.
- Trained new staff on customer service protocols and cash handling procedures.
- Collaborated with kitchen staff to ensure timely food preparation and service.
- Maintained cleanliness and organization of front counter area throughout shifts.
Collections Account Manager
Risk Management Alternatives
Overland Park, Kansas
12.2004 - 07.2010
- Managed client accounts to ensure timely collections and compliance.
- Developed payment plans with clients to facilitate debt resolution.
- Communicated effectively with clients regarding outstanding balances and terms.
- Analyzed account status to identify potential collection issues.
- Researched account discrepancies and identified areas of improvement in the collections process.
- Trained junior staff on best practices in account management and collections strategies.
- Adhered to established policies regarding debt collection processes and procedures.
Customer Care Representative
Sprint
Kansas City, Missouri
11.1998 - 11.2004
- Entered and maintained accurate data in electronic systems daily.
- Verified data entries for completeness and consistency across platforms.
- Utilized spreadsheet software for organizing and analyzing information efficiently.
- Managed files and documents to ensure easy access and retrieval of information.
- Assisted in training new staff on data entry procedures and systems.
Education
High School Diploma -
Westport High School
Kansas City, MO05-1990
Skills
- Customer support
- Technical support
- CRM software
- Technical troubleshooting
- Issue resolution
- Process improvement
- Customer interaction
Timeline
Customer Support Specialist
Radius Global LLC
09.2022 - 03.2026
Front Counter Clerk
Jim's Diner
08.2010 - 08.2022
Collections Account Manager
Risk Management Alternatives
12.2004 - 07.2010
Customer Care Representative
Sprint
11.1998 - 11.2004
High School Diploma -
Westport High School