Michelle Warden
Summary
Customer-oriented with exceptional marketing skills and property sales background. Enthusiastic professional with drive and determination to succeed in new business ventures. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually.
Overview
17
17
years of professional experience
Work History
Licensed Realtor
Thrive Real Estate
11.2014 - Current
- Actively prospect, negotiate, and close residential property sales
- Utilize market research and analysis to advise clients on property value, market trends, and investment opportunities
- Develop and maintain strong relationships with clients, providing personalized service and guidance throughout the buying and selling process
- Collaborate with inspectors, mortgage lenders, attorneys, and other professionals to ensure smooth transactions
- Implement creative marketing strategies to showcase properties, including social media campaigns, virtual tours, and open houses.
- Provided expert guidance on property improvements to enhance value prior to sale or rental listings.
- Expanded client base through targeted networking efforts and referral programs, resulting in increased business opportunities.
Property Manager
PRG Real Estate
05.2013 - 11.2014
- Managed all employees including any HR issues, imputing payroll, and scheduling
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes, increasing resident retention and property survey scores.
- Handle all rent collection to include processing payments, contacting all delinquent accounts, and decreasing delinquency by month end
- Responsible for ordering of all office & maintenance supplies, while ensuring monthly and yearly budget is met, processing all bills to ensure timely payment, and creating a monthly variance report to demonstrate to owners how property is operating successfully
- Focus on successfully partnering with outside vendors on pricing and building relationships to best meet the owners objectives.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
Assistant Property Manager
McCall Residential
07.2011 - 05.2013
- Coding and inputting of property bills on a weekly basis and maintaining a monthly variance report for the property to ensure the budget was met and controlled, ensuring resident satisfaction and handling any tenant concerns while meeting the objectives of the owner, posting of rent money and completing late letters each month
- Responsible for processing all SODA's and ensuring that past residents were charged as necessary for damages or lease breaks, or if no charges, ensuring that they received deposit back in accordance with state law
- Consistently followed up with all delinquent renters until payment is made and file evictions as necessary
- Creating the monthly resident newsletters, planning and execution of monthly resident functions, assisting in the preparation of the yearly budget, partnering with the leasing agent on renewals, and assisting the maintenance team when necessary
- Creating outside marketing plan on a weekly basis, and maintain relationships with companies on the Preferred Employer Program and build new relationships with other companies and local businesses.
Event Coordinator
Marriott International
03.2008 - 07.2011
- Effectively build relationships with wedding parties to create an excellent experience
- Assists with group housing requests such as building room blocks and house accounts, creating reservations, inputting rooming lists, selling Hospitality Suites, or other banquet needs
- Detailed and managed stays, meals, and transportation needs for professional sports teams or other groups
- Input rooming lists and banquet event orders, ensuring that all departments of the hotel are prepared for group arrival, ensuring flawless execution of meals and events, and ensuring that travelers have an overall safe and excellent experience at the hotel
- Upon departure of the hotel, ensuring the bill review and final bill are settled in a timely fashion.
Skills
- Creative Thinking
- Sales and Marketing
- Lead Generation
- Client Prospecting
- Rapport Building
- Attention to Detail
- Customer Relations
- Team Player
- Administrative Functions
- Work Planning and Prioritization
- Active South Carolina Real Estate License
Certification
- Grace Hill - Online Classes
- South Carolina Property Management License obtained in 2013
- South Carolina Real Estate Salesperson License obtained in 2014
- Real Estate License Continuing Education Yearly
- Marriott Courses: Big Catch, Sales Edge, Same Day Sales, Service Advantage, Selling to Vito, Discovery Cafe and Advanced SFA course
Technology
- Microsoft Suite (MS Word, Excel, PowerPoint, Print Shop, Publisher, Outlook)
- AMSI, Yardi, LRO, Resident Check, Resident Works, Corelogic SafeRent, Brivo ACS
- Sales Force Automation (SFA), Marsha, PMS, Delphi, Fosse, and Passkey
Timeline
Licensed Realtor
Thrive Real Estate
11.2014 - Current
Property Manager
PRG Real Estate
05.2013 - 11.2014
Assistant Property Manager
McCall Residential
07.2011 - 05.2013
Event Coordinator
Marriott International
03.2008 - 07.2011
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