Michelle Warford
Dandridge,TN Tennessee
Summary
Enthusiastic self-starter with expertise in establishing rapport and building trust with diverse clientele to foster strong relationships while providing a high level of service and accuracy. Excels in efficient problem -solving and demonstrates exceptional communication skills.
Overview
27
27
years of professional experience
Work History
Rehabilitation Technician
Tristar Physical Therapy
03.2026 - Current
- Established collaborative relationships with patients through consistent and meaningful communication.
- Documented each patient case with updates in computer system.
- Helped to keep the office clean, organized, and running smoothly.
- Assisted in bringing patients back for therapy sessions.
Volunteer
Tennova - Newport
02.2025 - Current
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Computer Technology Associate
Morristown-Hamblen Library
04.2013 - 10.2013
- Installed and performed minor repairs to hardware, software and peripheral equipment by following design or installation specifications.
- Teaching patrons how to use different methods of technology (computers, smartphones, E-readers: Nook, Kindle, printers, and assorted devices).
- Training staff on computer software, hardware, and technology with security in mind.
- Helping patrons check books in/out, and helping them find media resources.
Caregiver
Home Instead
07.2011 - 12.2011
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Team Member Trainer
Taco Bell
10.2008 - 03.2011
- Supported and coached employees as part of successful training initiatives.
- Reached out to managers and team leaders to source requirements for training and identify needs.
- Conducted regular evaluations of employee knowledge and skills, adjusting training strategies to close gaps.
- Established and maintained quality control standards.
Caregiver
Community Options, Inc.
11.2007 - 04.2009
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Direct Support Staff
W.N.G. Community Connections
08.2002 - 11.2007
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted disabled clients to support independence and well-being.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Provided compassionate and patient-focused care to cultivate well-being.
Detention Officer
Dona Ana County Detention Center
04.1999 - 04.2001
- Attended to feeding, housing, and physical well-being of inmates.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Processed inmates by taking photographs and fingerprints.
- Regularly conducted security and sanitation checks.
- Processed visitors and attorneys arriving to see prisoners.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Responded promptly to emergency situations and provided medical aid.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Made rounds at specified intervals and conducted head counts and roll calls.
Education
Bachelor of Science - Information System Security
Westwood College
Denver, CO05-2013
Skills
- Skilled in the art of establishing successful working relationships with clients and co-workers
- Ability to work under pressure exhibiting both a calm demeanor and assurance to others
- Maintain positive customer relations through effective communication & follow-through
- Developed a reputation for prompt, efficient service with a high level of accuracy
- Excellent written and verbal communication skills
- Critical Thinking
Timeline
Rehabilitation Technician
Tristar Physical Therapy
03.2026 - Current
Volunteer
Tennova - Newport
02.2025 - Current
Computer Technology Associate
Morristown-Hamblen Library
04.2013 - 10.2013
Caregiver
Home Instead
07.2011 - 12.2011
Team Member Trainer
Taco Bell
10.2008 - 03.2011
Caregiver
Community Options, Inc.
11.2007 - 04.2009
Direct Support Staff
W.N.G. Community Connections
08.2002 - 11.2007
Detention Officer
Dona Ana County Detention Center
04.1999 - 04.2001
Bachelor of Science - Information System Security
Westwood College