Michelle Warner
Lindley
Summary
Dedicated professional with experience in managing office operations and mentoring staff. Known for strong multitasking abilities and a focus on improving performance, operational excellence and team success.
Overview
35
35
years of professional experience
Work History
Supervisor, Office Operations
Guthrie Medical Group Ophthalmology
Corning
12.2022 - Current
- Supervised daily operations to ensure efficient workflow and task completion.
- Trained new staff on company policies and operational procedures.
- Resolved employee conflicts through effective communication and mediation skills.
- Conducted regular team meetings to align goals and expectations.
- Maintained inventory levels by overseeing supply orders and stock management.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Trained new employees on company policies and procedures.
- Created new strategies for improving customer service standards within the organization.
Office Manager
Twin Tiers Eye Care Associates
Corning
05.2005 - 12.2022
- Trained new staff on office procedures and software systems.
- Facilitated communication between medical staff and patients effectively.
- Handled billing inquiries and assisted with insurance verification processes.
- Managed office inventory and placed new supply orders.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Assisted in recruiting, onboarding and training new employees.
- Delegated work to staff, setting priorities and goals.
Office Lead
Guthrie Medical Group
Corning
04.1991 - 05.2005
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with relocating OB/GYN service line and Healthworks Internal Medicine and Orthopedics.
Education
Bachelor of Science - Business Administration
SUNY Empire State College
Saratoga Springs, NY05-2005
Associate of Science - Business Administration
Corning Community College
Corning, NY05-1990
High School Diploma -
Corning Painted Post High School
Painted Post, NY06-1988
Skills
- Staff training
- Performance monitoring
- Inventory management
- Task delegation
- Training and mentoring
- Staff management
- Multitasking Abilities
- Administering interviews
- Follow-up skills
Timeline
Supervisor, Office Operations
Guthrie Medical Group Ophthalmology
12.2022 - Current
Office Manager
Twin Tiers Eye Care Associates
05.2005 - 12.2022
Office Lead
Guthrie Medical Group
04.1991 - 05.2005
Bachelor of Science - Business Administration
SUNY Empire State College
Associate of Science - Business Administration
Corning Community College
High School Diploma -
Corning Painted Post High School