Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Washington

Santee,SC

Summary

Proven Front Desk Receptionist with a track record of enhancing customer satisfaction at Townesplace Inn & Suites. Expert in leveraging communication and problem-solving skills to resolve guest inquiries efficiently. Proficient in Microsoft Office Suite, ensuring seamless appointment scheduling and document management. Demonstrated ability to improve operational workflows, contributing to a welcoming and professional environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Townesplace Inn & Suites
11.2020 - 05.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Front Desk Receptionist

Allstate
06.2013 - 11.2020

Welcoming visitors and problem solving, using copier/scanner/fax machine, appointment setting, answering and returning calls,offering customer quotes and filing paperwork

Cashier/csr

Reids
03.2008 - 07.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

HSD -

R.B Stall High School
Charleston, SC
05.2013

Skills

  • Communication
  • Problem solving
  • Customer service
  • Multitasking
  • Active listening
  • Microsoft Word
  • Microsoft excel
  • Microsoft PowerPoint
  • Microsoft access

Certification

Office administration

Timeline

Front Desk Receptionist

Townesplace Inn & Suites
11.2020 - 05.2024

Front Desk Receptionist

Allstate
06.2013 - 11.2020

Cashier/csr

Reids
03.2008 - 07.2012

HSD -

R.B Stall High School
Michelle Washington