Michelle Washington
Markham,Illinois
Summary
Results-oriented professional adept at managing client accounts and enhancing customer satisfaction. Extensive experience in developing strategies that align with business goals and foster collaborative team environments. Reliable and adaptable, consistently contributing to team success and achieving impactful results.
Overview
15
15
years of professional experience
Work History
Lead Account Specialist
RealPage
01.2018 - 01.2025
- Created daily outstanding work reports for management team.
- Researched and reported daily Emergency Payments and Disconnected accounts.
- Trained and monitor US and Overseas employees on past due accounts weekly.
- Handled escalated ticket from the processing department to ensure payment of client invoices prior to due date.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
Account Specialist
RealPage
01.2013 - 01.2018
- Contacted vendors via phone/chat/email to retrieve clients missing invoices.
- Uploaded retrieved invoice to ensure timely batching and payment.
- Worked with Financial manager on any roadblocks retrieving invoices.
- Made payment via phone/website to avoid disconnection/reconnection of accounts.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
Bill Processing Coordinator/Data Entry
RealPage
01.2010 - 01.2013
- Entered alpha/numeric data into company database with speed and accuracy.
- Identify and correct data entry errors
- Sorted and processed client checks for USPS and Federal Express mailing.
Education
Certificate - Accounting
College of Automation
ChicagoSkills
- Microsoft Office Applications
- Customer relationship building
- Cross-functional teamwork
- Data tracking
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
Timeline
Lead Account Specialist
RealPage
01.2018 - 01.2025
Account Specialist
RealPage
01.2013 - 01.2018
Bill Processing Coordinator/Data Entry
RealPage
01.2010 - 01.2013
Certificate - Accounting
College of Automation
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