Hi, I’m
Michelle Washington
Richmond,USA
Summary
Versatile Project Coordinator and Financial Services Specialist with a proven track record of successfully executing diverse project tasks to meet deadlines. Strong communication skills enable effective collaboration with colleagues and external customers, ensuring smooth coordination and timely completion of projects. Keen eye for detail excels at monitoring project status and achieving key milestones. Enthusiastic problem solver and talented team player, always ready to contribute superior planning and decision-making skills to drive successful outcomes.
Overview
12
years of professional experience
Work History
Krewe of Sheba Inc
President, Founder
04.2024 - Current
Job overview
- Company Overview: 501(c)(3)non-profit organization (Texas and Louisiana)
- Developed strategic plans to advance the organization's mission and goals.
- Coordinated special projects related to community outreach initiatives.
- Demonstrated excellent leadership and organizational skills as President of Board of Directors.
- Led team meetings to discuss progress on objectives and action items.
- Engaged in fundraising efforts to support programs, services, and activities..
- Created vision and strategic priorities that aligned with goals and visions of organization.
- Supported project management team for optimal performance.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Nationstar Mortgage d/b/a Mr. Cooper
Loan Processor-Remote
08.2024 - 04.2025
Job overview
- Processed loan applications, including verifying customer information, preparing documents, and ordering third-party services.
- Utilized strong customer service skills to effectively communicate with customers regarding their loan applications.
- Verified that all required documentation was received before submitting the file for final approval.
- Worked closely with underwriters to resolve any outstanding conditions or issues related to a loan file.
- Submitted approved mortgage loan files to loan closer for settlement.
- Handled any conditions sent from underwriting departments.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
United States Small Business Administration
Loan Specialist (GS-1165-09)
01.2023 - 02.2024
Job overview
- Company Overview: COVID Economic Injury Disaster Loan (EIDL) Servicing - Remote
- Apply accepted financial procedures to analyze financial resources to determine an applicant's ability to repay requested loans.
- Review all pertinent facts needed to make eligibility determinations by analyzing such factors as the nature and cause of damage, intended use of proceeds, legislative and administrative loan limits, and disposition of insurance and other recoveries.
- Ensure loan files contain all pertinent documentation to include conversations with applicants and written recommendations or justifications for conclusions.
- Process lien subordinations, modifications, service existing loans.
- Respond orally and/or in writing to applicants or their representatives.
- COVID Economic Injury Disaster Loan (EIDL) Servicing - Remote
Taylor Morrison Home Funding
Client Coordinator III/Sr. Loan Processor
06.2021 - 09.2022
Job overview
- Performed initial review of loan approval using information available on loan processing software system and credit file.
- Managed pipeline to process transactions according to service level agreements.
- Analyzed credit documents for accuracy and compliance with investor and agency guides.
- Influenced and collaborated with originations team members to mitigate processing and approval hurdles.
DHI Mortgage Company, Inc. (A D.R. Horton Company)
Senior Mortgage Loan Processor
09.2016 - 06.2021
Job overview
- Prioritized loan files to meet individual loan timelines with associated commitments, mortgage contingency dates, and rate locks.
- Helped processing manager to improve mortgage loan system and reduce bottlenecks, errors, or closing failures.
- Ordered services credit reports, flood certs, and appraisals through third-party services.
- Managed pipeline for timely closing of loans at 90% Close of Escrow success ratio or higher.
Baylor College of Medicine
Credentialing Specialist
12.2015 - 09.2016
Job overview
- Company Overview: Pathology Department - Houston, TX
- Assisted in coordinating and processing background checks and pre-hire drug screenings.
- Performed post-hire check-ins at established intervals to support employee with required tools, resources, and information to promote job success.
- Processed new hire applications and credentialing documentation for assigned candidate caseload.
- Generated monthly reports to provide status updates on credentialing and hiring processes.
- Reported anticipated credentialing delays to management and collaborated to develop solutions.
- Pathology Department - Houston, TX
Sutherland Mortgage Services
Mortgage Loan Processor/Team Lead
09.2013 - 11.2015
Job overview
- Facilitated smooth resolution of issues affecting loan process and approval with applicable loan officer.
- Recommended approval or disapproval based on the institutions' established risk guidelines.
- Collected closing figures, input closing information, and generated loan documentation.
- Verified loan applications and closing documents to check their accuracy and identify deficiencies.
Education
University of Houston-VictoriaVictoria, TX
Bachelor of Arts (B.A.) from University Studies
01.2026
University Overview
- Expected graduation 2026
- Completed coursework towards Bachelor of Arts in University Studies
- Dean's List Fall 2024
- Professional Development: NonprofitReady.org Leadership Essentials, Board Member Essentials, Fundraising Essentials, Marketing Essentials, Grant Writing Essentials Certificates
Southern University And A&M CollegeBaton Rouge, Louisiana
Bachelor of Arts from Education
Skills
- Application process management
- Processing documents
- Process improvement
- Problem-solving abilities
- Board governance
- Fundraising
- Organizational management
- Project oversight
- Remote team management
- Social media proficiency
- Strategic planning
- Brand management
Timeline
Loan Processor-Remote
Nationstar Mortgage d/b/a Mr. Cooper
08.2024 - 04.2025
President, Founder
Krewe of Sheba Inc
04.2024 - Current
Loan Specialist (GS-1165-09)
United States Small Business Administration
01.2023 - 02.2024
Client Coordinator III/Sr. Loan Processor
Taylor Morrison Home Funding
06.2021 - 09.2022
Senior Mortgage Loan Processor
DHI Mortgage Company, Inc. (A D.R. Horton Company)
09.2016 - 06.2021
Credentialing Specialist
Baylor College of Medicine
12.2015 - 09.2016
Mortgage Loan Processor/Team Lead
Sutherland Mortgage Services
09.2013 - 11.2015
University of Houston-Victoria
Bachelor of Arts (B.A.) from University Studies
Southern University And A&M College
Bachelor of Arts from Education
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