Michelle Washington

Worked with difficult clients with neurological disorders

• Developed and implemented individualized behavior intervention plans for clients.
• Conducted data collection and analysis to monitor client progress and adjust strategies.
• Collaborated with multidisciplinary teams to enhance treatment effectiveness and client outcomes.
• Trained and mentored new therapists on ABA techniques and best practices.
• Reduced challenging behaviors by implementing evidence-based interventions and monitoring their effectiveness.
• Collaborated with multidisciplinary teams to devise comprehensive strategies for achieving clients'' behavioral goals.
• Developed strong rapport with clients, fostering trust and facilitating meaningful therapeutic relationships.
• Enhanced patient progress by developing and implementing individualized treatment plans based on Applied Behavior Analysis principles.
• Delivered social skills curriculums and programs in support of client skills development.

• Work to monitor customer accounts, identify past due unpaid invoices, investigate and resolve payment, tax and refund discrepancies and locate company contacts to discuss unpaid, delayed and/or disputed invoices and other irregularities
• Maintain updated customer and process files
• Maintain subject matter expertise of assigned accounts, including knowledge of financial status, trends, and account specific processes/process improvement
• Organize workload, identify/adjust for priorities, manage time efficiently and communicate proactively
• Utilize strong problem solving skills, analysis tools and attention to detail to identify, communicate and resolve issues
• Establish and build strong internal and external customer relationships through collaboration, negotiation and conflict management
• Utilize leadership skills to execute assigned tasks, projects and initiatives
• Understand and support the achievement of department financial goals
• Perform work in accordance with standard accounting principles and an overall adherence to company policy
• Generate, scan and forward invoice copies as requested
• Perform account, payment and offset reconciliations to ensure accuracy
• Monitor customer account details for non-payments, delayed payments and other irregularities
• Insure that payments are applied correctly to customer invoices daily
• Research and resolve payment discrepancies
• Investigate and resolve customer queries
• Process adjustments and offsets
• Communicate with customers via phone, email and mail if necessary
• Assist with month end closing

• Work both independently and as part of a team to monitor customer accounts, identify, investigate and resolve skipped, delayed and/or disputed payments and other irregularities
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
• Organize workload, identify/adjust for priorities, manage time efficiently and communicate proactively
• Utilize strong problem solving skills, analysis tools and attention to detail to identify, communicate and resolve issues
• Generated focused questions to gauge service needs, systematically recording information in electronic platforms
• Utilize leadership skills to execute assigned tasks, projects and initiatives
• Understand and support the achievement of department financial goals
• Perform work in accordance with standard accounting principles and an overall adherence to company policy
• Generate, scan and forward invoice copies as requested
• Perform account, payment and offset reconciliations to ensure accuracy
• Monitor customer account details for non-payments, delayed payments and other irregularities
• Insure that payments are applied correctly to customer invoices daily
• Research and resolve payment discrepancies
• Generate age analysis
• Investigate and resolve customer queries
• Process adjustments and offsets
• Handled payment transactions efficiently
• Assist with month end closing

• Used industrial cleaning equipment to quickly complete custodial tasks
• Arranged and cleaned spaces through meticulous relocation of equipment and furniture
• Wet and spot mopped to clean floors and other surfaces in public corridors
• Achieved organized appearance with regular cleaning tasks
• Performed deep bathroom cleaning to ensure orderly building condition
• Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses

• Upheld hygiene standards in the kitchen by systematically cleaning dishes, disinfecting surfaces, and managing waste removal
• Prepped vegetables and ingredients by washing, chopping and dicing
• Executed precision knife techniques for vegetables preparation
• Set up work stations prior to opening to minimize prep time

• Maintained equipment and notified supervisors of needed repairs
• Completed seasonal spring and fall cleanup by removing leaves and cleaning gutters
• Pulled weeds and sprayed lawn with weed killer and other chemicals
• Mowed and edged grass to trim lawn and removed cut grass using gas powered leaf blower
• Trimmed hedges and pruned plants

• Collaborated with other professionals, including speech therapists, occupational therapists, and psychologists to ensure appropriate accommodations were provided to students.
• Attended meetings related to Individual Education Plans.
• Implemented positive behavior supports strategies within the classroom environment.
• Conducted assessments such as Functional Behavior Assessments to better understand challenging behaviors exhibited by students.
• Facilitated small group instruction to enhance student learning.
• Developed strategies to meet needs of students with variety of disabilities.
• Taught socially acceptable behavior, employing behavior modification or positive reinforcement techniques.
• Alerted teacher of learning or behavioral problems associated with individual students.
• Collected data to help determine student performance in academic and behavioral domains.
• Attended staff meetings and served on committees, as required.
• Carried out behavior modification and personal development programs under supervision of special education instructors.
• Observed students' performance and record relevant data to assess progress.

• Showed leadership skills by motivating campers to participate in team building activities.
• Created an inclusive environment for all campers regardless of age, gender or race.
• Displayed enthusiasm and commitment towards providing a fun learning experience for the kids.
• Organized and explained rules for various team games and activities.
• Addressed camper concerns and promptly resolved disputes.
• Educated campers on importance of team work.
• Attended staff meetings and relayed important information to campers.
• Encouraged camper involvement in outdoor recreational activities such as swimming, hiking, canoeing.
• Organized, led, and promoted interest in recreational activities.
• Discussed rules, regulations, and work-related problems.
• Explained rules and safety procedures to participants in recreational activities and demonstrated use of materials and equipment.
• Administered first aid according to prescribed procedures and notified emergency medical personnel when necessary.