Michelle Watford
Chipley,FL
Summary
Dynamic professional with a proven track record at Murphy USA, excelling in team management and customer satisfaction. Skilled in packing and product packaging, I fostered a high-performing culture while enhancing safety procedures. Adept at resolving conflicts and mentoring staff, I consistently achieved departmental goals through strategic planning and effective communication.
Overview
25
25
years of professional experience
Work History
Bedspread Packer
West Point Home
Chipley, FL
07.2020 - Current
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Manager
Murphy USA
Chipley, FL
02.2001 - 09.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
High School Diploma -
Chipley High School
Chipley, FL06-1992
Skills
- Packing boxes
- Product packaging
- Warehouse safety
- Labeling
Timeline
Bedspread Packer
West Point Home
07.2020 - Current
Manager
Murphy USA
02.2001 - 09.2019
High School Diploma -
Chipley High School