Michelle Watkins
Augusta,Georgia
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
8
8
years of professional experience
Work History
Tech Associate
T-Mobile
02.2021 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and maintained strong relationships with customers to ensure high levels of satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
Customer Service Rep
URBN
08.2019 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Electrolux
07.2018 - 02.2019
- Manage consumer interactions professionally, efficiently and with good communication skills
- Leverage superior product technical knowledge and resources to resolve consumer product questions, thereby avoiding unnecessary service calls
- Effectively present and make recommendations on products; conveying quality, integrity and a superior understanding and delivery of consumer needs
- Successfully market and sell products and services to consumers.
SALES AND RETENTION AGENT
WOW! Cable, Internet and Home Phone
01.2017 - 05.2018
- I promoted WOW! internet, TV, and phone services to residential customers
- Working with leadership, I created a plan each week on how to meet sales goals and requirements
- I worked with the customer to find a solution to their needs and budget in areas of retention
- I didn’t just sell WOW! products, but also the company's values and the customer service we pride ourselves on as well.
Education
Bachelor of Science - Family And Child Care Services
University of Phoenix
Tempe, AZ06.2016
Skills
- Quick learner
- Great communication skills
- Initiative taker
- Problem solving and decision making
- Team player
- Adaptable and flexible
References
- Cheree Givens- Gardenhire, T-Mobile, (706) 220-3795
- Anna Turner, URBN, (706) 945-6500
- Katelin Tapely, WOW! CABLE, INTERNET & PHONE, (706) 726-2702
Timeline
Tech Associate
T-Mobile
02.2021 - Current
Customer Service Rep
URBN
08.2019 - 02.2021
Customer Service Representative
Electrolux
07.2018 - 02.2019
SALES AND RETENTION AGENT
WOW! Cable, Internet and Home Phone
01.2017 - 05.2018
Bachelor of Science - Family And Child Care Services
University of Phoenix
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