Summary
Work History
Education
Skills
Timeline
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Michelle Watson

Lenoir,NC

Summary

Proven leader with a track record of enhancing customer relations and problem-solving at Gamewell Superette. Excelled in multitasking and organization, significantly improving store operations. Mentored employees, fostering a culture of excellence and teamwork. Expertise in customer service management, ensuring a positive shopping experience for all.

Work History

Store Manager

Gamewell Superette
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Assessor

Westat Research
  • Documented condition and special features to provide accurate estimations.
  • Conducted field inspections to verify property characteristics, noting discrepancies between actual conditions and reported information for accurate assessments.
  • Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
  • Contributed to the establishment of fair market values by analyzing a variety of factors including location, age, size, condition, zoning restrictions, and comparable sales data.
  • Provided guidance to junior staff members on best practices for data collection and analysis, fostering a supportive and collaborative work environment.
  • Completed appraisals on pre-set number of properties to meet weekly production goals.

Quality Control Inspector

Broyhill Furniture Industries
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Education

Associates Degree - Phycologist

Western Piedmont Community College
Morganton, NC
06.2015

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store opening and closing
  • Store operations
  • Customer service management

Timeline

Store Manager

Gamewell Superette

Assessor

Westat Research

Quality Control Inspector

Broyhill Furniture Industries

Associates Degree - Phycologist

Western Piedmont Community College

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Michelle Watson