Michelle Watson
Lawrence,KS
Summary
Seasoned Director with background in strategic planning, team leadership and performance optimization. Spearheaded technology integrations, boosting productivity, and fostering innovation. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Expert in regulatory compliance and financial performance management, significantly improving operational metrics. Demonstrates exceptional problem-solving abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Operational Excellence
Douglas County Visiting Nurses Association, Inc.
Lawrence, KS
12.2023 - Current
- Collaborated with senior leadership to set long-term objectives for the company.
- Implemented new technologies to streamline processes and enhance productivity.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assessed employee performance against established benchmarks or targets.
- Analyzed data to inform decision-making and strategic direction.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Implemented systems for tracking progress on key initiatives or projects.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Identified opportunities for process optimization through data analysis.
- Ensured compliance with all relevant regulations, policies and procedures.
- Identified opportunities for improvement in operational performance metrics.
- Developed policies and procedures to ensure compliance with corporate standards.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Informatics & Data Manager
Douglas County Visiting Nurses Association, Inc.
Lawrence, KS
01.2022 - 12.2023
- Served as agency's Home Health Value Based Purchasing subject matter expert.
- Enhanced clinical software systems while promoting daily application.
- Created detailed reports through meticulous analysis and interpretation of statistical data.
- Recognized and addressed workflow issues to optimize system efficiency.
- Analyzed workflows and established priorities for daily operations.
- Converted traditional admission documents into a digital format for comprehensive use.
Executive Director
Bickford
Overland Park, KS
01.2017 - 01.2021
- Managed daily operations for assisted living and memory care facilities across multiple locations.
- Collaborated with cross-functional groups to drive strategic census development efforts.
- Directed financial operations to manage a 1.5 million dollar budget.
- Formulated yearly fiscal strategy.
- Led and coordinated efforts for a large team of 100 personnel.
- Managed adherence to regulatory standards.
- Formulated strategic plan alongside management team.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends.
- Created a collaborative environment that fosters innovation and encourages employee engagement.
- Established strategic direction and goals to accomplish objectives.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
- Implemented quality metrics to track business needs and lead diverse projects.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Determined methods and procedures for staffing requirements and allotment of funds to various departments and projects.
- Reviewed and approved annual operating and capital budgets for company.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Administrator
Lakeview Village
Lenexa, KS
01.2014 - 01.2017
- Directed operational processes within sub-acute rehabilitation and residential care environments.
- Developed critical elements of electronic health records.
- Directed programs focused on risk management, quality assurance and performance improvement.
- Formulated and assessed organizational policies and procedures.
- Worked closely with human resources to support employee management and organizational planning.
- Analyzed key performance indicators to identify effective strategies.
- Facilitated communication between departments to support project completion and goal achievement.
- Compiled data from multiple sources into comprehensive reports for management review.
- Responded promptly to customer complaints in a professional manner.
Quality Assurance, Infection Control & Education Coordinator
Lakeview Village
Lenexa, KS
01.2011 - 01.2014
- Performed detailed analysis of data trends.
- Developed and implemented new employee orientation
- Facilitated Quality Assurance meetings
- Implemented policies, procedures and programs to carry out organizational standards and goals.
- Ensured compliance with environmental, health, and safety regulations, minimizing risks and promoting a safe workplace.
- Ensured effective implementation of corrective actions to resolve any identified issues or discrepancies in a timely manner.
Social Service Designee & Case Manager
Lakeview Village
Lenexa, KS
01.2010 - 01.2011
- Developed comprehensive assessments to evaluate resident needs.
- Coordinated discharge planning processes to ensure timely and efficient patient transitions.
- Evaluated coverage to confirm eligibility.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Collaborated with other service providers to ensure continuity of care for clients.
- Developed and maintained relationships with community resources and service providers.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Developed individualized care plans with input from clients and their families.
Assistant Administrator
Delmar Gardens of Lenexa
Lenexa, KS
01.2008 - 01.2009
- Managed daily operational activities ensuring adherence to compliance standards.
- Developed strategic marketing plan emphasizing relationship cultivation with referral sources.
- Facilitated move-in processes with optimal efficiency.
- Participated in budget creation and oversight.
- Led the adoption of innovative resident care models.
- Monitored budget expenditures and prepared financial reports for review by management.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Facilitated communication between departments to support project completion and goal achievement.
Assisted Living and Terrace Club Coordinator
Sunrise Senior Living
Overland Park, KS
01.2007 - 01.2008
- Designed and executed Negotiated Service Agreements.
- Performed staffing, scheduling, and supervision duties.
- Created comprehensive activity plans inclusive of outings, dietary adjustments, exercises for early-stage memory loss residents.
- Conducted support sessions for individuals experiencing early memory loss.
- Conducted thorough accident and incident investigations.
- Assisted in developing strategies for marketing campaigns targeting prospective residents.
- Ensured compliance with state regulations.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Guided employees in handling difficult or complex problems.
Arbor Program Director
Brandon Woods Retirement Community
Lawrence, KS
01.2005 - 01.2007
- Directed operational activities in the dementia neighborhood setting.
- Managed a team of twenty nursing staff employees.
- Created and executed Resident Directed Care initiatives such as Neighborhood Kitchen and Spa Bathing programs.
- Conducted investigations of accidents and incidents utilizing root cause analysis.
- Implemented quality assurance protocols to ensure high-quality service delivery.
- Organized and facilitated team meetings, workshops, and events.
- Hired and developed staff members to collaboratively achieve program goals.
Social Work Director
Aberdeen Village
Olathe, KS
01.2002
- Conducted comprehensive evaluations for residents.
- Coordinated and Facilitated Resident Council and Care Plan Meetings
- Facilitated creation of individualized engagement plans.
- Represented interests of residents and family members.
- Worked alongside team members to accomplish a perfect survey record.
- Provided supervision and guidance to social workers on the team.
- Collaborated with other departments to coordinate services for residents.
Education
Masters - Social Work
University of Oklahoma
01.2002
Bachelors - Social Work
William Woods University
01.2000
Skills
- Strategic planning
- Financial Performance Management
- Enhancing Workplace Culture
- Census Development
- Regulatory Compliance Expertise
- Issues resolution
- Dedicated to Patient/Resident Care
- Problem-solving
Certification
- Masters Social Worker-T
- Nursing Home Administrator, KS
- Certified Nurse Aide
Timeline
Director of Operational Excellence
Douglas County Visiting Nurses Association, Inc.
12.2023 - Current
Informatics & Data Manager
Douglas County Visiting Nurses Association, Inc.
01.2022 - 12.2023
Executive Director
Bickford
01.2017 - 01.2021
Assistant Administrator
Lakeview Village
01.2014 - 01.2017
Quality Assurance, Infection Control & Education Coordinator
Lakeview Village
01.2011 - 01.2014
Social Service Designee & Case Manager
Lakeview Village
01.2010 - 01.2011
Assistant Administrator
Delmar Gardens of Lenexa
01.2008 - 01.2009
Assisted Living and Terrace Club Coordinator
Sunrise Senior Living
01.2007 - 01.2008
Arbor Program Director
Brandon Woods Retirement Community
01.2005 - 01.2007
Social Work Director
Aberdeen Village
01.2002
- Masters Social Worker-T
- Nursing Home Administrator, KS
- Certified Nurse Aide
Masters - Social Work
University of Oklahoma
Bachelors - Social Work
William Woods University
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