Michelle Watterson
San Antonio,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Representative
TaskUs
New Braunfels, TX
03.2022 - Current
- Performed inbound and outbound calls as needed
- Handled customer complaints and resolved issues efficiently
- Documented relevant data in a timely manner
- Maintain a professional decorum at all times
Hostess/waitress
Lins International Buffet
San Antonio, TX
10.2019 - 11.2019
- Managed front of house operations to ensure a welcoming experience for guest
- Maintained a professional manner interacting with guests in house and on the phone
- Effectively managed a waitlist
- Monitored dining room for proper cleanliness while providing excellent customer service
- Escorted guests to their table as seating became available
- Followed up with diners to ensure satisfaction
Housekeeper
Best Western PLUS Hacienda Hotel
Goliad, TX
11.2018 - 12.2018
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Responded to requests from guests regarding housekeeping needs.
- Organized closets with hangers for guests' clothing items.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Followed safety procedures when handling hazardous materials.
- Provided information about hotel services upon request from guests.
- Disinfected telephones, light switches and other frequently touched objects.
Education
High School Diploma -
Ischool High
Spring, TX08-2017
Skills
- Great Leadership Skills Salesmanship
- Conflict Resolution Multitasking
- Self Determination Career Driven
- Innovative
- Active Listener
- Time Management
Affiliations
- love to read
- love to write
- love to learn
- love to cook
- love to sing
Accomplishments
- best in communication
- best in attendance
- best in resolution
Certification
- most outstanding student in class
Languages
tagalog
Native/ Bilingual
Timeline
Call Center Representative
TaskUs
03.2022 - Current
Hostess/waitress
Lins International Buffet
10.2019 - 11.2019
Housekeeper
Best Western PLUS Hacienda Hotel
11.2018 - 12.2018
High School Diploma -
Ischool High