Michelle Watts
Mt. Juliet,TN
Summary
Conscientious Healthcare professional offering over 38 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
34
34
years of professional experience
Work History
Registered Medical Assistant
Heritage Medical Associates/ Summit Medical
Hermitage, TN
07.1993 - 10.2021
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Taught patients about medications, procedures and care plan instructions.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Maintained detailed records of test results by entering data and patient information into computer.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Office Manager
Dr. Kenneth L Wiley
Lebanon, TN
09.1987 - 06.1993
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Developed standard operating procedures for all administrative employees.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
Education
High School Diploma -
Beacon High School
Beacon, NYAssociate of Science - Limited X-ray
State of Tennessee X-ray
Nashville, TNSkills
- Medical Histories and Vital Statistics, Patient Medical Histories
- Privacy and Confidentiality
- Clinical and Operational Judgement
- Patient Relations and Clerical Support
- Treatment Room Preparation
- Cleaning and Organizing
- Multi-Line Telephone System Operation
- Administrative Duties, and Medical Records Management
- Diagnostic Testing
- Completing Insurance Forms
- Coordinating Drug Refills
- Processing Specimens, Pulse Oximetry, Operating EKG Equipment, Rapid Strep Testing, Routine Laboratory Testing, Wound Care, Blood Collection
- Exam Room Preparation
- HIPAA Compliance
- Medical Assistance
- Professional Bedside Manner
- Proper Waste Disposal
- EMR Systems
- Recording Vital Signs
- Height and Weight Measurement
- Performing EKGs
- Vision and Hearing Tests
Timeline
Registered Medical Assistant
Heritage Medical Associates/ Summit Medical
07.1993 - 10.2021
Office Manager
Dr. Kenneth L Wiley
09.1987 - 06.1993
High School Diploma -
Beacon High School
Associate of Science - Limited X-ray
State of Tennessee X-ray
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