Michelle Waymack
Cabot,AR
Summary
Dynamic and compassionate Shelter Monitor with a proven track record at The Salvation Army, adept in crisis management and motivational interviewing. Excelled in creating a safe, supportive environment, leveraging cross-cultural sensitivity and CPR/AED certification. Achieved high customer satisfaction through effective teamwork, adaptability, and professional boundaries.
Overview
4
4
years of professional experience
Work History
Shelter Monitor
The Salvation Army
Little Rock, AR
11.2020 - Current
- Escorted residents to various areas within the building according to their needs or requests.
- Responded to emergency situations in a timely manner, following established protocols for handling such events.
- Checked clients in for residency or emergency cots
- Performed light housekeeping and organization to maintain safe and clean environment.
- Provided information regarding services available at the shelter, as well as resources available in the community.
- Greeted visitors upon their arrival at the shelter, verifying identification and assigning temporary lodging if needed.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Ensured safety of shelter occupants by monitoring facility, responding to incidents and providing assistance when necessary.
- Maintained professionalism and efficiency in emergency situations.
- Supported other staff members with daily operations including cleaning common areas and sanitizing surfaces regularly.
- Participated in trainings sessions designed to enhance knowledge of relevant policies and procedures.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Collaborated with social workers to support patients.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Managed incoming calls from individuals seeking shelter services, providing appropriate referrals when necessary.
- Adhered to all safety procedures outlined by management while performing duties as Shelter Monitor.
- Assisted in resolving disputes between residents peacefully while maintaining order within the facility.
- Conducted regular inspections of the premises to detect any issues or hazards and reported them to management promptly.
- Assisted in enforcing rules and regulations within the shelter, ensuring that all guests were treated with respect.
- Maintained accurate records and documented client data in company databases.
- Performed administrative tasks such as filing documents, updating databases and completing paperwork related to guest services.
- Provided guidance and support to individuals who are homeless or facing difficult circumstances.
- Maintained accurate records of all visitors entering and leaving the facility.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Monitored security cameras throughout the facility and documented any suspicious activity observed on video surveillance recordings.
Education
High School Diploma -
NLRHS-West Campus
North Little Rock, ARSkills
- Cross-cultural sensitivity
- Client assessment
- Professional boundaries
- De-escalation techniques
- Motivational interviewing
- Adoption processes
- Compassionate communication
- Basic first aid
- Self motivation
- Adaptability
- Nonviolent crisis intervention
- Certified in CPR/AED
- Time management abilities
- Teamwork and collaboration
Timeline
Shelter Monitor
The Salvation Army
11.2020 - Current
High School Diploma -
NLRHS-West Campus
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