Michelle Weaver
Houston,Texas
Summary
Dynamic Business Office Coordinator at Proveer at Northgate Senior Living, adept at managing office operations and supervising staff. Proven expertise in MS Office Suite and exceptional communication skills, ensuring efficient workflows and compliance. Successfully streamlined processes, enhancing productivity and maintaining high-quality standards in administrative functions.
Overview
15
15
years of professional experience
Work History
Business Office Coordinator
Proveer at Northgate Senior Living
Houston, Texas
02.2024 - 05.2024
- Oversaw and managed all aspects of office operations.
- Coordinated and scheduled appointments and meetings.
- Maintained office supplies and equipment inventory.
- Handled incoming and outgoing correspondence.
- Managed office budgets and expenses.
- Ensured office policies and procedures are followed.
- Supervised administrative staff and provide training as needed.
- Handled payroll processing and employee timekeeping.
- Created and Maintained accurate records and files: Employees and Residents.
Customer Service Representative
US Federal Department of Education Contract
10.2022 - 02.2023
- Company Overview: Remote
- Security Clearance Obtained
- Inbound Calls.
- Assisted customers with questions regarding current or outstanding Federal Student Loans.
- Advised and processed various options; Consolidations, Loan Forgiveness, Forbearances, Deferments and more.
- Received and processed payments and payment allocations.
- Remote
Life Skills Para Educator
Cypress Creek High School
Houston, TX
08.2021 - 10.2022
- Assisted teacher prepare and adapt instructional materials and classroom displays.
- Assisted maintain a neat and orderly classroom.
- Assisted with inventory, care, and maintenance of equipment, books, and supplies.
- Assisted teacher keep administrative records and prepare required reports.
- Provided orientation and assistance to substitute teachers.
- Assisted students with disabilities according to their needs, including transferring to and from wheelchairs, lifting, or positioning.
- Assisted students with physical needs and personal care, including feeding, bathroom needs, and personal hygiene.
- Assisted manage behavior of students. This includes intervening in crisis situations and restraining disruptive or dangerous student behavior as needed.
- Assumed responsibility for learning and adapting to each student's special medical, physical, communicative, and emotional needs.
- Worked with individual students or small groups to develop motor skills and conduct instructional exercises assigned by teacher.
- Assisted supervise students throughout the school day, inside and outside the classroom. This includes lunchroom, bus, playground duty, and travel to on-the-job training.
- Kept teacher informed of special needs or problems of individual students.
- Maintained confidentiality.
Executive Receptionist
AcariaHealth Pharmacy Solutions
Houston, TX
08.2018 - 07.2020
- Answered incoming call - (Multiple lines).
- Greeted customers with a positive attitude and smile.
- Responsibilities included overseeing and coordinating all vending services, setting up deliveries, reporting repairs.
- Handled all mail incoming/outgoing and postal services.
- Oversaw and maintained scanning and dispersing of Intake Packets from all 37 pharmacies nationwide.
- Planned and executed all luncheons, meetings and events.
- Scheduled multiple meetings and interviews via MS Outlook Calendar for 17 Supervisors and 11 Managers.
- Assisted in the coordination of Business Continuity and Emergency Services planning for over 140 employees.
- Assisted HR in Personnel Human Capital tracking; as well as updating all Policies and Procedure Manuals.
- Handled all tracking and ordering of supplies for all staff (140+).
Patient Care Coordinator
AcariaHealth Pharmacy Solutions
Houston, TX
02.2017 - 08.2018
- Reached out to all new patients and introduce them to services and products via telephone.
- Responded to incoming calls and answer any related questions.
- Maintained patient census and reach out to patients prior to them needing their medications.
- Ascertained from the patient all of their supply needs and review medication inventory.
- Offered any additional support or assistance, such as consultations with pharmacists and classes.
- Maintained statements and inform patients of co-pays and past due amounts.
- Processed payments in the form of credit card transactions.
- Maintained delivery of medication after all patient needs are addressed.
- Documented all related communications with pharmacy personnel, patients, physicians, nursing agencies and other related individuals.
- Provided technical support to physicians, nurses, and patients.
- Assisted and maintain all related pharmacy records (prescription logs, care plans, medication profiles, and any other related files) as determined by the pharmacist.
- Performed various related tasks as determined by management or the State Board of Pharmacy or Joint Commission.
Insurance Verification Coordinator
AcariaHealth Pharmacy Solutions
Houston, TX
07.2016 - 02.2017
- Obtained and verified insurance eligibility for services provided and documented completed information in the system.
- Performed prior authorizations as required by payor source, including procurement of needed documentation by collaborating with physician offices and insurance companies.
- Collected any clinical information such as lab values, diagnosis codes, etc.
- Determined patient's financial responsibilities as stated by insurance.
- Configured coordination of benefits information on every referral.
- Ensured assignment of benefits are obtained and on file for Medicare claims.
- Billed insurance companies for therapies provided.
- Documented all pertinent communication with patient, physician, insurance company as it may relate to collection procedures.
- Identified and coordinated patient resources as it pertained to reimbursement, such as copay cards, third party assistance programs, and manufacturer assistance programs.
- Handled inbound calls from patients, physician offices, and/or insurance companies.
- Resolved claim rejections for eligibility, coverage, and other issues.
Various Positions
Multiple Staffing Agencies
Houston, TX
10.2013 - 07.2016
- HR Assistant.
- HSE Safety Administrative Assistant III.
- Registration Customer Care Supervisor.
- Administrative Assistant.
Social Media Marketing Manager
Promote Community
Houston, TX
02.2011 - 10.2013
- Managed social profiles & online presence, as well as brand awareness to make sure the client maximizes their values from social media platforms.
- Marketed client services online using Social Media sites such as: Facebook, Twitter, Pinterest, LinkedIn, YouTube, Blogs and more. Manage these sites daily to increase traffic & sales.
- Created customer service policies and training manuals to ensure future consistency.
- Created sales lead lists, research, newsletters, as well as email marketing and direct distribution.
- Created custom marketing PowerPoint presentations for client specific industries.
- Generated and email client invoices for time charged in a timely manner.
Administrative Assistant
United Behavioral Health
Houston, TX
08.2009 - 02.2011
- Responsibilities included all specialized tasks in relation to behavioral health for all Public Sector needs, acting as a Liaison between hospitals, members/patients, family members and facilities.
- Oversaw and assisted in all outreach calls to all facilities/physicians in or out of network for various needs such as member Admissions/Discharge/Appointment accommodations.
- Verified member insurance, and qualifications for data collection purposes.
- Ran various reports and assisted in a variety of special projects for Director and Clinical Program Managers within Public Sector.
Education
Associate of Applied Science - Surgical Technology
Sanford-Brown College
Houston, Tx06-2007
Skills
- MS Office Suite
- Word
- Excel
- Power Point
- One Note
- Sharepoint
- Multi Management Systems
- Concur Expense Software
- Microsoft Project Management
- Case Management CMM Software
- Dropbox
- Notes Desktop
- Cisco Phone Systems
- WUN VoIP Phone System
- Syntrio Digital Training
- Staff Management
- Recruiting
- Selecting
- Orienting
- Training
- Confidential Information Handling
- Discretion
- Communication Skills
- Interpersonal Skills
- Independent Work
- Multi-tasking
- Project Deadline Management
- Attention to Detail
- Quality Work
Timeline
Business Office Coordinator
Proveer at Northgate Senior Living
02.2024 - 05.2024
Customer Service Representative
US Federal Department of Education Contract
10.2022 - 02.2023
Life Skills Para Educator
Cypress Creek High School
08.2021 - 10.2022
Executive Receptionist
AcariaHealth Pharmacy Solutions
08.2018 - 07.2020
Patient Care Coordinator
AcariaHealth Pharmacy Solutions
02.2017 - 08.2018
Insurance Verification Coordinator
AcariaHealth Pharmacy Solutions
07.2016 - 02.2017
Various Positions
Multiple Staffing Agencies
10.2013 - 07.2016
Social Media Marketing Manager
Promote Community
02.2011 - 10.2013
Administrative Assistant
United Behavioral Health
08.2009 - 02.2011
Associate of Applied Science - Surgical Technology
Sanford-Brown College
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