Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Michelle Weeks

Michelle Weeks

Ocala,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

24
24
years of professional experience
3
3
years of post-secondary education

Work History

Assistant Operations Manager

AVL Systems
OCALA, Florida
07.2019 - Current
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Processed and scheduled all work orders
  • Ordered and tracked all material for jobs and operations.
  • Handled incoming phone calls
  • Invoiced and processed payments
  • DataPro and DraftSite experience
  • Marketing Sales orders
  • Work directly with Operations and Sales Management for special projects.
  • Work directly with production to ensure quality product with on time sucess.
  • Arranged transportation on all incoming and outgoing orders.
  • Cleaned and maintained organized workspace and offices.

Customer Support Specialist

DUVALTEX US, Inc. - Formerly True Textiles
06.2001 - 06.2019

Managed top company clients

AS400 system experience.

Order entry and maintenance

Create reports for management and customers

Answered phones

Continuous training on product and services



Education

No Degree - Business Management

University of Maine
Orono, ME

High School Diploma -

Piscataquis Community High School
Guilford, ME
08.1988 - 06.1991

Skills

  • Customer service excellence
  • CRM software
  • Workflow management
  • Customer response
  • Email communication
  • Multitasking and organization
  • Conflict resolution
  • Problem-solving
  • Team collaboration
  • Data entry
  • Sales support
  • Payment processing

Timeline

Assistant Operations Manager

AVL Systems
07.2019 - Current

Customer Support Specialist

DUVALTEX US, Inc. - Formerly True Textiles
06.2001 - 06.2019

High School Diploma -

Piscataquis Community High School
08.1988 - 06.1991

No Degree - Business Management

University of Maine