Michelle Weems
Laurel,MD
Summary
Attentive and creative preschool teacher, passionate about helping young children develop emotional, social and educational skills. Familiar with developmentally appropriate activities and experienced by providing nurturing environments conducive to learning. Promote physical, emotional and social health to complement academic progress.
Overview
11
11
years of professional experience
Work History
Preschool Teacher
Little Scholars Cottages
Elkridge, MD
03.2018 - Current
- Developed lesson plans that incorporated creative teaching techniques.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Organized educational materials and resources to create an engaging learning environment.
- Assisted in providing a safe and secure environment for children.
- Facilitated group play activities that encouraged collaboration among students.
- Encouraged critical thinking skills through problem solving activities.
- Supervised outdoor playtime while ensuring safety regulations were followed.
- Provided individual attention to each student as needed during class time.
- Implemented appropriate disciplinary measures when necessary according to school policies.
- Administered assessments throughout the year to gauge student understanding of content material.
- Attended professional development workshops to stay current on best practices for early childhood education.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Engaged with children on individual basis to build positive, trusting relationships.
Customer Care Representative
Sykes Enterprises Inc
Fayetteville, NC
10.2016 - 10.2017
- Exceeded 90% quality goal by carefully applying scripts and personal knowledge to address and correct problems.
- Managed billing, service and account issues for mobile phone customers.
- Evaluated customer information to explore issues, evaluate solution eligibility and effectively deploy resolutions.
- Compiled feedback from customers and submitted recommendations to management regarding service delivery processes to enhance future interactions.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Preserved revenue streams where possible with strong communication and negotiation skills, using refunds as last resort to maintain customer satisfaction.
- Entered customer data into company databases, including demographics and preferences.
Shift Leader
Jason Book Corp
Fayetteville, NC
10.2013 - 09.2016
- Assigned daily tasks to employees and monitored activity and task completion.
- Minimized resource and time losses by addressing any employee or production issue directly and implementing timely solutions.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee behaviors, skills and knowledge on regular bases and provided hands-on training and mentoring to individuals with lagging skills.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Education
Certificate of Completion - Early Childhood Education
Howard Community College
Columbia, MD12-2020
High School Diploma -
Wilde Lake High School
Columbia, MD1996
Certificate of Achievement in Maryland Childcare Credential - Early Childhood Education
Focus On Children INC Training Facility
Chapel Oaks, MDSkills
- Student Records Management
- Special Needs Support
- Creative lesson planning
- Effective listening
- Observational skills
- Excellent classroom management
- Classroom Organization
- Activity Planning
- Calm and patient
- Conflict resolution techniques
- Group and individual instruction
- Supply Management
- Social Skills Development
- Proficient in childcare management software
- Curriculum Planning
References
References available upon request.
Timeline
Preschool Teacher
Little Scholars Cottages
03.2018 - Current
Customer Care Representative
Sykes Enterprises Inc
10.2016 - 10.2017
Shift Leader
Jason Book Corp
10.2013 - 09.2016
Certificate of Completion - Early Childhood Education
Howard Community College
High School Diploma -
Wilde Lake High School
Certificate of Achievement in Maryland Childcare Credential - Early Childhood Education
Focus On Children INC Training Facility