Michelle Welch
Jacksonville,FL
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
8
8
years of professional experience
Work History
Store Manager
Massage Envy
Jacksonville, USA
11.2023 - Current
- Work with massage clients to provide a positive experience.
- In addition to guest relations, I perform all the duties to keep the store running.
- (Schedule, Memberships, Ordering, Payroll)
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
Store Sales Director
Semper Laser LLC
Jacksonville, USA
01.2022 - 12.2023
- Job includes enrolling people in laser services, packages that range from 1000 to 20000 dollars
- Trained in making high sales and achieving a high conversion rate
- Trained in creating payment plans and enrolling people with credit companies
- Responsible for overseeing all aspects of the sales operations, achieving sales targets, managing the sales team, developing and implementing sales strategies, and ensuring a high level of customer satisfaction
- Developed and implemented effective strategies to increase store sales.
- Conducted weekly team meetings to review performance, discuss challenges, and develop plans for improvement.
- Provided feedback and coaching to Store Associates on customer service and operational standards.
Spa Manager
Wild Berry Tea Spa
Jacksonville, USA
01.2020 - 01.2022
- I did all the work for managing a spa.
- That includes, but is not limited to: payroll, online bookings, answering phones, customer relations, managing the employees, and money management.
- I joined the team under a two-year contract to improve the spa and leave once it was functioning independently.
- Developed and implemented spa services policies, procedures and standards.
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
- Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems.
Store Manager/Training Manager
Sally Beauty
Jacksonville, USA
01.2017 - 12.2020
- Store Manager to a staff of 10 in a 1.5 million-volume location.
- Clients include both business owners and the general public.
- I facilitate salon business owners in purchasing large orders of products and equipment for locations, but also tailor to the general public's needs in beauty.
- Duties include, but are not limited to: scheduling, meeting sales quotas, credit card sales, inventory, hiring, and customer service.
- While being a store manager, my store has had strong increases in-store sales, average transaction value, units per transaction, and decreases in loss prevention.
- I have been leveraged for training and working at other locations.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
Education
Masters - Community Social Psychology
University of Massachusetts Lowell
Lowell, MA01.2015
Bachelor's degree - Psychology
University of Massachusetts-Lowell
Lowell, MA01.2013
Bachelor's degree - Sociology
University of Massachusetts-Lowell
Lowell, MA01.2013
Minor - Business Administration
University of Massachusetts-Lowell
Lowell, MA01.2013
Skills
- Loss Prevention
- Store management experience
- Event Planning
- Front Desk experience
- Merchandising
- Management
- Supervising Experience
- Assistant Manager Experience
- Retail Management
- Medical Scheduling
- Recruiting
- Employee Orientation
- Purchasing
- Microsoft Powerpoint
- Payroll
- Human Resources
- Interviewing
- Microsoft Office
- Office Management
- Conflict Management
- POS
- Planograms
- Leadership
- Sales
- Microsoft Outlook
- Teaching
- Pricing
- Personal Assistant Experience
- Med spa experience
Assessments
- Recruiting, 03/01/22, Proficient
- Attention to detail, 03/01/22, Proficient
- Social media, 03/01/22, Proficient
- Retail customer service, 03/01/22, Proficient
- Office manager, 03/01/22, Proficient
- Marketing, 03/01/22, Proficient
- Management & leadership skills: Impact & influence, 03/01/22, Proficient
- Administrative assistant/receptionist, 03/01/22, Proficient
Timeline
Store Manager
Massage Envy
11.2023 - Current
Store Sales Director
Semper Laser LLC
01.2022 - 12.2023
Spa Manager
Wild Berry Tea Spa
01.2020 - 01.2022
Store Manager/Training Manager
Sally Beauty
01.2017 - 12.2020
Masters - Community Social Psychology
University of Massachusetts Lowell
Bachelor's degree - Psychology
University of Massachusetts-Lowell
Bachelor's degree - Sociology
University of Massachusetts-Lowell
Minor - Business Administration
University of Massachusetts-Lowell
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