Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Michelle Wells

Michelle Wells

Vermontville,MI

Summary

Dynamic phlebotomy professional with extensive experience at CSL Plasma, excelling in operations management and employee development. Proven track record in enhancing patient satisfaction through effective communication and continuous improvement initiatives. Skilled in health and safety procedures, ensuring compliance while fostering a collaborative team environment. Committed to delivering exceptional service and operational excellence.And great customer service! Professional leader with background in team management and project coordination. Known for driving team performance and ensuring project milestones are met efficiently. Focused on collaborative efforts and adaptable to changing situations. Skills in conflict resolution and strategic planning contribute to reliable and effective leadership. Experienced with leading teams to achieve organizational goals through effective management and coordination. Utilizes strategic planning and communication to drive team success. Knowledge of conflict resolution and team-building techniques ensures cohesive and productive work environment. Made recommendations, plans and suggestions to promote continuous improvement on production line. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

2026
2026
years of professional experience
1
1
Certification
1
1

Catering

1
1

Cleaning

1
1

Bartending

1
1

Crafts

Work History

Phlebotomist

Grifols Talecris
06.2014 - 01.2017
  • Collected blood specimens using venipuncture and capillary techniques, ensuring patient comfort and safety.
  • Processed samples for laboratory analysis, adhering to strict quality control protocols.
  • Maintained accurate records of patient information and specimen data in electronic health systems.
  • Assisted in training new staff on phlebotomy procedures and equipment usage.
  • Communicated effectively with patients to explain procedures and address concerns, enhancing patient experience.
  • Followed infection control guidelines to maintain sterile environments during blood collection processes.
  • Collaborated with healthcare team members to coordinate patient care and streamline workflows.
  • Monitored inventory levels of supplies, ensuring availability for efficient operations in the lab setting.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Conducted venipuncture and other CT procedures.

Medical Receptionist/budtender

Your Healthy Choice Clinic
04.2008 - 01.2017
  • Managed multi-line phone system, directing calls to appropriate departments.
  • Greeted and assisted visitors, ensuring a positive first impression of the organization.
  • Scheduled appointments and maintained calendar for office staff, optimizing time management.
  • Processed incoming and outgoing mail, enhancing communication efficiency within the office.
  • Maintained office supplies inventory, ordering replacements to ensure uninterrupted operations.
  • Assisted in preparing meeting rooms for events, contributing to a professional environment.
  • Implemented filing system improvements, increasing document retrieval speed and accuracy.
  • Collaborated with team members to streamline reception processes, enhancing overall workflow efficiency.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Strengthened vendor relationships through regular communication and timely coordination of services.

Group Leader Phlebotomy

CSL PLASMA

Assistant Manager

CSL Plasma

Group Leader Reception

CSL Plasma
06.2020 - 06.2025
  • Led team in daily operational activities, ensuring adherence to safety protocols and quality standards.
  • Developed training materials for new team members, facilitating smooth onboarding and skill acquisition.
  • Conducted regular performance evaluations, providing constructive feedback to enhance individual and team productivity.
  • Monitored inventory levels, implementing reorder processes to maintain stock availability and reduce downtime.
  • Implemented process improvements that streamlined operations and reduced unnecessary delays in workflow.
  • Facilitated communication between departments to align objectives and improve overall operational effectiveness.
  • Assisted in maintaining compliance with industry regulations, contributing to a safe and efficient work environment.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Oversaw cross-functional collaboration between departments, ensuring smooth workflow and timely task completion.
  • Led cross-functional team to innovate solutions, enhancing customer satisfaction and loyalty.

Center Supervisor

CSL Plasma
06.2022 - 06.2023

Phlebotomist

CSL Plasma
01.2020 - 06.2022
  • Collected blood samples using venipuncture techniques ensuring patient comfort and safety.
  • Maintained sterile environment by adhering to safety protocols and infection control measures.
  • Managed patient records accurately within electronic health record systems to ensure data integrity.
  • Assisted in training new staff on proper phlebotomy procedures and best practices.
  • Assisted in donor registration and provided exceptional customer service during the donation process.
  • Maintained accurate records of donations using electronic health record systems.
  • Monitored donor reactions during and post-collection, ensuring immediate response to any issues.
  • Trained new staff on proper phlebotomy techniques and operational procedures.
  • Ensured compliance with regulatory standards through regular participation in safety audits and training sessions.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.

Phlebotomist

CSL Plasma
06.2017 - 06.2020
  • Collected blood samples from donors following strict safety and hygiene protocols.
  • Coordinated with medical staff to troubleshoot equipment malfunctions effectively.
  • Implemented best practices for sample labeling and handling to enhance accuracy in processing.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.

Cleaner

Myself
01.2006 - 01.2014
  • Collected blood specimens using venipuncture and capillary techniques, ensuring patient comfort and safety.
  • Processed samples for laboratory analysis, adhering to strict quality control protocols.
  • Maintained accurate records of patient information and specimen data in electronic health systems.
  • Assisted in training new staff on phlebotomy procedures and equipment usage.
  • Communicated effectively with patients to explain procedures and address concerns, enhancing patient experience.
  • Followed infection control guidelines to maintain sterile environments during blood collection processes.
  • Collaborated with healthcare team members to coordinate patient care and streamline workflows.
  • Monitored inventory levels of supplies, ensuring availability for efficient operations in the lab setting.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Conducted venipuncture and other CT procedures.

Catering Staff Member

Mulberry Fore Golf Course & Banquet Center
01.2005 - 11.2007
  • Delivered exceptional customer service during events, ensuring guest satisfaction and addressing inquiries promptly.
  • Assisted in setup and breakdown of catering events, maintaining organization and efficiency throughout processes.
  • Collaborated with team members to execute meal service, ensuring timely delivery and presentation of food items.
  • Managed inventory levels, restocking supplies as needed to maintain operational readiness during events.
  • Followed food safety protocols diligently, contributing to a safe dining environment and compliance with health regulations.
  • Adapted quickly to changing circumstances during events, demonstrating flexibility in high-pressure situations.
  • Supported event coordination by communicating effectively with clients regarding menu selections and special requests.
  • Provided excellent service under high-pressure situations, ensuring smooth event operations.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained clean and organized workspaces, adhering to strict health standards.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
  • Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
  • Enhanced customer satisfaction by providing exceptional catering services at various events.
  • Promoted a positive work environment through effective teamwork and collaboration among staff members.
  • Supported successful events by setting up venue spaces according to client specifications.
  • Proactively resolved customer concerns or issues, maintaining a high level of client satisfaction.
  • Achieved safe food handling practices by following all necessary guidelines and procedures.
  • Collaborated with team members to create memorable experiences for clients and guests.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Improved operational efficiency through effective communication with kitchen staff and event coordinators.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Participated in ongoing training sessions to stay current on industry trends and best practices.
  • Ensured timely food preparation and delivery for seamless event execution.

Lead Bartender

Applebee's Bar and Grill
05.2001 - 07.2005
  • Led bar team in delivering exceptional customer service and maintaining a welcoming environment.
  • Crafted innovative cocktail recipes, enhancing menu offerings and customer satisfaction.
  • Managed inventory levels, ensuring timely ordering of supplies and minimizing waste.
  • Developed promotional drink specials that increased patron engagement during peak hours.
  • Monitored compliance with health and safety regulations to maintain bar standards.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.
  • Collaborated with kitchen staff to synchronize food and beverage service for optimal guest experience.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.

Campground Host

Welcome Woods Campgrounds
07.2002 - 07.2004
  • Managed campground operations, ensuring cleanliness and safety for all visitors.
  • Assisted guests with reservations, providing information on amenities and activities.
  • Implemented efficient check-in processes, reducing wait times for campers.
  • Coordinated maintenance schedules for facilities and grounds to enhance visitor experiences.

Food Preparation Worker

Ponderosa Steakhouses
12.1994 - 12.1999
  • Prepared ingredients according to standardized recipes, ensuring consistency and quality in food presentation.
  • Operated kitchen equipment safely, adhering to health and safety regulations during food preparation tasks.
  • Assisted in inventory management by tracking supplies, minimizing waste, and maintaining organized storage areas.
  • Maintained cleanliness of workstations and utensils, promoting a hygienic environment in compliance with sanitation standards.
  • Monitored cooking times and temperatures to ensure all dishes met quality standards before service to customers.
  • Supported menu planning by providing feedback on ingredient availability and seasonal produce options for optimal dish creation.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Packaged and stored food products following proper handling and preservation methods.
  • Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
  • Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
  • Organized and re-stocked various stations and self-service items.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
  • Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.

Education

Basic - Basic

Maple Valley High School
Vermontville, MI
06.2001

Skills

  • Verbal and written communication
  • Relationship building
  • Continuous improvement
  • Schedule coordination
  • Motivational skills
  • Employee development
  • Performance monitoring
  • Health and safety procedures
  • Production management
  • Operations management

Certification

Medical assistant certification

Campspot Management and Operations

Campspot Revenue Management

Work Type

Gig Work

Timeline

Center Supervisor

CSL Plasma
06.2022 - 06.2023

Group Leader Reception

CSL Plasma
06.2020 - 06.2025

Phlebotomist

CSL Plasma
01.2020 - 06.2022

Phlebotomist

CSL Plasma
06.2017 - 06.2020

Phlebotomist

Grifols Talecris
06.2014 - 01.2017

Medical Receptionist/budtender

Your Healthy Choice Clinic
04.2008 - 01.2017

Cleaner

Myself
01.2006 - 01.2014

Catering Staff Member

Mulberry Fore Golf Course & Banquet Center
01.2005 - 11.2007

Campground Host

Welcome Woods Campgrounds
07.2002 - 07.2004

Lead Bartender

Applebee's Bar and Grill
05.2001 - 07.2005

Food Preparation Worker

Ponderosa Steakhouses
12.1994 - 12.1999

Basic - Basic

Maple Valley High School

Group Leader Phlebotomy

CSL PLASMA

Assistant Manager

CSL Plasma

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