Michelle Weringa
Winnebago,MN
Summary
Dynamic and attentive Personal Banker specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers. Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Personal Banker
Community Bank Mankato
05.2012 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed deposits, withdrawals and ACH transfers accurately.
- Utilized customer relationship management software to provide accurate and complete customer service.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Responded to customer inquiries regarding new accounts and account services.
- Verified customer identity and reviewed documentation for accuracy.
- Maintained customer records and updated account information.
- Monitored accuracy of customer information in system.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Explained account terms and conditions to customers.
- Reconciled customer accounts and balanced daily transactions.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Greeted customers and delivered information about new account processes.
- Collected customer information and completed new account forms.
- Processed customer payments and account setup charges.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
Education
Diploma -
Winnebago High School, Winnebago, MN, US
Winnebago, MN06.1987
Skills
- Account Maintenance
- Financial Statements Preparation
- Regulatory Compliance
- Banking Policies and Procedures
- Financial Product Knowledge
- Customer Service
- Cross-Selling and Upselling
- Fraud Prevention
- Attention to Detail
- Transaction Processing
- Issues Resolution
- Banking
- MS Excel
- Relationship Building
- Cash Handling
- Professional Appearance
- Branch Operations
- Accounting and Finance
- Account Management
- Client Relationship Management
- Technical Training
- Teller Support
- Sales Strategy
- Financial Services
- Positive Attitude
- Safe Deposit Box Oversight
- Customer Satisfaction
- Decision Making
- Problem Solving
- Banking Regulations
- Client Retention
- Account Updating
- Fee Collection
- Documentation
- File Maintenance
- Records Maintenance
Timeline
Personal Banker
Community Bank Mankato
05.2012 - Current
Diploma -
Winnebago High School, Winnebago, MN, US
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