Michelle West
Richmond,TX
Summary
Forward-thinking Human Resources leader offering expertise in benefits administration. Skilled in analyzing, updating and documenting employee policies regarding training, performance evaluation and grievance management. Proficient in drafting HR documents such as job descriptions and compensation structures.
Overview
9
9
years of professional experience
Work History
OFFICE ADMINISTRATION MANAGER
AS-Schneider America, Inc
Houston, TX
02.2022 - Current
- Administration, including preparation of new job postings and preselection of candidates
- Support onboarding documentation of new hires
- Management of accounts payables and accounts receivables including follow up on due/overdue payments
- Upload supporting documentation for financial reporting
- Prepare and execute monthly and year-end financial reporting, including Q&A, meeting deadlines
- Handling check/credit card/ bank payments and payments via supplier portals
- Handling of payments via bank, check, AMEX
- Invoice Audits
- Supporting company taxation
- Supporting insurance renewals
WARRANTY ADMINISTRATOR
Jaguar Land Rover Southwest Houston
Houston, TX
08.2017 - Current
- Kept thorough records of service actions and customer information
- Stayed up to date on factory announcements and recalls
- Organized claims paperwork and booked appointments with customers
- Reconciled deliverables monitored schedules of open claims and collaborated with accounting staff to pursue payments
- Managed logistics of incoming and outgoing components shipments
- Complied with confidentiality regulations in handling customer information
- Checked documentation for appropriate coding, catching errors and making revisions
- Corresponded with insurance customers and agents to obtain or relay information on account status changes
- Composed business correspondences for supervisors, managers, and other professionals
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Collaborated with fellow team members to manage large volume of claims.
ADMINISTRATIVE SUPERVISOR
Jaguar Land Rover Southwest Houston
Houston, TX
01.2014 - 08.2017
- Trained new team members in cash register operation, stock procedures and customer service
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Education
Masters in Science - - Human Resource Management
Houston Baptist University
05.2023
Bachelors - Business Administration
Houston Baptist University
05.2022
Associate of Arts - General Studies
Wharton County Junior College
08.2016
Skills
- Accounts Payables/ Receivables
- Records management
- Benefits/ Onboarding
- Error reviews
- Skilled in CDK/ ADP
- Team Leadership
- Microsoft Office
- SharePoint
- Past Due Account Management
- Employee Orientation
- Leave of Absence Transitions
- Applicant Qualification
Accomplishments
- Sonic Connections Team Ambassador 2019-2022 Sonic Automotive: Nominated representative for a Corporate Committee that is dedicated to nurturing a culture of community, two-way communication and serving as a liaison for associate growth and development
Affiliations
Alpha Chi National College Honors Society, 2021 Houston Baptist University
Memberships
Society for Human Resource Management
Jan 2022- Present
Timeline
OFFICE ADMINISTRATION MANAGER
AS-Schneider America, Inc
02.2022 - Current
WARRANTY ADMINISTRATOR
Jaguar Land Rover Southwest Houston
08.2017 - Current
ADMINISTRATIVE SUPERVISOR
Jaguar Land Rover Southwest Houston
01.2014 - 08.2017
Masters in Science - - Human Resource Management
Houston Baptist University
Bachelors - Business Administration
Houston Baptist University
Associate of Arts - General Studies
Wharton County Junior College
Similar Profiles
Gagandeep KaurGagandeep Kaur
Manager – Digital Experience Analyst at Schneider Electric (North America operations - NAM)Manager – Digital Experience Analyst at Schneider Electric (North America operations - NAM)
Abhishek SinhaAbhishek Sinha
R&D Manager at AVEVA Group PLC, A Schneider Electric, Schneider Electric SoftwareR&D Manager at AVEVA Group PLC, A Schneider Electric, Schneider Electric Software
James CareyJames Carey
Lead Cooling Application Engineer at Schneider ElectricLead Cooling Application Engineer at Schneider Electric
Lindsey CaudilloLindsey Caudillo
MA-NCT at Next Level Urgent CareMA-NCT at Next Level Urgent Care
Mohsin CharaniaMohsin Charania
Regional IT Director - Americas at Vibrantz TechnologiesRegional IT Director - Americas at Vibrantz Technologies