Michelle West
Charlottesville,VA
Summary
Adept Private Investigator with proven expertise in planning and carrying out professional investigations into criminal and civil matters. Serves client needs with tenacious dedication to obtaining documentation of unlawful or unsavory activities. Skilled in report writing and legal testimony.
Overview
8
8
years of professional experience
Work History
Licensed Private Investigator
Rilla Security, LLC
01.2019 - Current
- Worked hours to pursue case leads and collect evidence, tenaciously completing case objectives.
- Investigated individuals claiming disability to identify and document fraud.
- Compiled exceptional notes on movements of individuals and collected documentation.
- Collected clear requirements from clients and updated each regularly on case progression and to obtain additional objectives.
- Conducted surveillance for up to 48 hours at time.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
- Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
- Uploaded all evidence into case management system each day.
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Obtained and analyzed information on suspects to solve cases, identify criminal activity or organize supporting documentation for court cases.
- Conducted mobile and stationary surveillance investigations.
- Questioned persons to obtain evidence for cases of divorce, child custody or missing persons or to gather information about character or financial status of individuals of interest.
- Performed undercover operations such as evaluating performance or honesty of employees by posing as customers or employees.
- Set up both auditory and visual monitoring and recording devices.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
General Manager
The Waffle House
08.2020 - 01.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Maintained facility and grounds to present positive image.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Verified accurate records and sufficient supplies by conducting daily inventories of food, beverages, glassware and other materials.
- Limited portion sizes and used garnishes to control food costs.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Carefully interviewed, selected, trained and supervised staff.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Led and directed team members on effective methods, operations and procedures.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Managed 15-person team of cooks and back of house staff.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Organized receptions, promotions and corporate luncheons.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Controlled purchases and inventory by negotiating prices and contracts with over 5 vendors.
- Interacted positively with customers while promoting hotel facilities and services.
Licensed Sales Professional
McGeorge Toyota
05.2016 - 06.2018
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Promoted vehicle products and services using upselling and other sales strategies.
- Exceeded corporate quotas for monthly policy sales.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
- Prioritized tasks and projects to meet tight deadlines.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Exceptional computer skills
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Prepared and deliver customer sales quotes.
- Trained new employees on customer service, money handling and organizing strategies.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Met or exceeded sales, customer service and loyalty program standards.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Kept detailed records of daily activities through online customer database.
- Liaised between clients and support team to quickly resolve issues.
- Recorded accurate and efficient records in customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Presented information to customers, peers and management.
- Quoted prices, credit terms and other bid specifications.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Built and cultivated long-term quality relationships with clients by addressing needs and providing superior customer service.
- Prospected to increase sales lead pipeline and and converted leads into new customers.
- Demonstrated consistent track record of overachieving sales quotas.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Completed call reports, paperwork and on-going personal training by required deadlines.
- Developed, maintained and utilized diverse client base.
- Built and maintained positive relationships with diverse stakeholders.
- Developed and maintained strong working relationships with sales professionals within assigned territory.
- Maintained high levels of product knowledge and solutions to covert casual shoppers into customers.
- Completed daily outbound calls, up to 3 hours per day.
- Contributed to event marketing, sales and brand promotion for vehicles.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Consulted with businesses to supply accurate product and service information.
- Conferred with customers to understand needs and make targeted vehicle warranty recommendations.
- Maintained relevance and fluency on company offerings and industry trends.
- Prepared and delivered presentations to prospective customers to highlight offerings and secure new business.
- Developed customer relationships.
- Facilitated sale of vehicles and service plans to customers.
- Acquired and applied product knowledge to create effective dialogue with customers.
- Built a diverse and consistent sales portfolio.
- Presented professional image consistent with company's brand values.
- Addressed multiple industry issues and provided client support.
- Maintained current knowledge of evolving changes in the vehicle sales marketplace.
Education
Communications - Communications
Piedmont Virginia Community College
Charlottesville, VASkills
- Locating Individuals
- Complex Problem-Solving
- Document Organization
- Video Documentation
- Reading Comprehension
- Private Investigation Laws Expertise
- Crime Prevention
- Critical Thinking
- Background Investigations
- Social Perceptiveness
- Data Integrity
- Mobile Surveillance
- Active Listening
- Undercover Operations
- Customer Loyalty
- Incident Reports
- Video Recordings
- Background Checks
- Information Documentation
- Surveillance Techniques
- Fraud Investigations
- Time Management
- Client Needs Assessment
- Development Activities
- Evidence Management
- Team Communication
- Microsoft PowerPoint
- Event Surveillance
- Quality Assurance
- Presentation of Evidence
- Private Surveillance
- Legal Standards
- Testifying in Cases
- CCTV Systems
- Collecting Statements
- Information Verification
- Investigations Management
- Surveillance
- Fact Compilation
- Data Analysis
- Recording Equipment Operation
- Detailed Analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
Timeline
General Manager
The Waffle House
08.2020 - 01.2022
Licensed Private Investigator
Rilla Security, LLC
01.2019 - Current
Licensed Sales Professional
McGeorge Toyota
05.2016 - 06.2018
Communications - Communications
Piedmont Virginia Community College
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