Michelle Maya
Germantown
Summary
Dynamic learning systems leader with over 15 years of expertise in managing LMS and LXP platforms, developing innovative technical training, and spearheading digital learning initiatives. Proficient in system administration, data analytics, and vendor management, consistently delivering scalable learning solutions to over 600,000 users in regulated industries. Proven track record of streamlining processes and ensuring compliance while crafting engaging, data-driven learning experiences that enhance user engagement and drive organizational success. Committed to leveraging technology to transform learning environments and foster continuous improvement.
Overview
22
22
years of professional experience
Work History
LMS Manager
Financial Industry Regulatory Authority (FINRA)
05.2017 - Current
- Managed an e-commerce project delivering financial education content to 600,000+ users.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Authored technical documentation and created custom reports for compliance and management needs.
- Partnered with vendors for content development and purchasing; migrated legacy data to new systems with zero data loss.
- Enhanced reporting frameworks to improve transparency and accountability within operations.
- Developed training programs to ensure staff adherence to regulatory requirements and procedures.
- Streamlined processes for conducting audits and assessments of member firms.
- Analyzed complex data sets to identify trends and inform strategic decision-making.
- Collaborated with legal and enforcement divisions to resolve compliance issues effectively.
- Led cross-functional teams to develop and implement regulatory compliance initiatives.
Learning Management System Administrator
K12, Inc.
11.2015 - 02.2017
- Maintained training database, supporting 1,200+ online modules across multiple subjects.
- Mentored new trainers, providing guidance on best practices for effective teaching in virtual environments.
- Created courseware using online learning management system tool and various graphics and multimedia software programs.
- Streamlined company-wide onboarding process with the development of an easy-to-follow technical orientation program.
- Designed e-learning modules leveraging Learning Management Systems (LMS) to enhance user engagement and learning retention.
- Implemented data-driven approaches to assess participant performance and refine instructional techniques accordingly.
- Maintained detailed records of employee progress throughout training programs, allowing managers to easily track improvements over time.
- Spearheaded initiatives promoting professional development opportunities, fostering a culture of continuous learning among staff.
- Developed and delivered comprehensive training programs for educators on technology integration in the classroom.
- Facilitated workshops to enhance instructional strategies utilizing digital tools and online resources.
- Collaborated with curriculum developers to align training materials with K12 standards and educational objectives.
- Evaluated training outcomes through feedback assessments to continuously improve course content and delivery methods.
Learning and Development Coordinator
Arizona Virtual Academy
10.2011 - 09.2015
- Delivered national and regional professional development curriculum program highlighting effective use of instructional technology.
- Served as a resource for both teachers and administrators on the effective integration of technology in the classroom, contributing to overall school improvement efforts.
- Increased retention to 90% through engaging, data-driven instruction.
- Developed and delivered engaging technology curriculum for diverse populations.
- Facilitated hands-on learning experiences utilizing various digital tools and platforms.
- Mentored new instructors, enhancing teaching methodologies and classroom management techniques.
- Implemented innovative instructional strategies to improve student engagement and understanding of technology concepts.
- Collaborated with educational stakeholders to align curriculum with state standards and students' needs.
- Analyzed educational data to inform instructional decisions and improve overall program effectiveness.
- Created clear, engaging lessons to draw interest and develop students' to program in Moodle, eCollege and Blackboard.
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
Assessment Evaluator
Western Governors University
05.2007 - 10.2011
- Evaluated student assessments against rubrics, ensuring competency standards were met.
- Provided detailed feedback to improve student performance and calibrated evaluations across teams.
- Evaluated student progress and performance through comprehensive assessments.
- Provided insights for curriculum development based on assessment results.
- Ensured compliance with accreditation standards in evaluating academic programs.
- Mentored new evaluators on best practices for assessment strategies.
- Collaborated with faculty to refine evaluation processes and tools.
- Analyzed data trends to identify areas for program improvement and effectiveness.
- Maintained a high degree of professionalism when dealing with sensitive information or challenging situations during the course of an evaluation.
- Enhanced evaluation accuracy by implementing advanced data analysis techniques and tools.
- Improved evaluation methodologies by incorporating advanced statistical analysis techniques, which led to more insightful findings.
- Identified and addressed potential biases in evaluation processes, enhancing fairness and accuracy of assessments.
- Analyzed trends in evaluation data over time, providing strategic insights that guided long-term program direction and policy development.
Instructional Designer
Giant Campus
05.2006 - 06.2010
- Developed 30+ interactive e-learning modules with multimedia and activities.
- Collaborated with SMEs to create engaging digital content supporting multiple learning styles.
- Designed scripts, storyboards, and full course packages using Articulate Suite.
- Developed engaging e-learning modules using Articulate Storyline and Adobe Captivate.
- Collaborated with subject matter experts to align course content with learning objectives.
- Analyzed learner feedback to enhance instructional materials and improve user experience.
- Implemented best practices in instructional design, increasing course completion rates.
- Enhanced e-learning experience by designing interactive and engaging instructional materials.
- Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
- Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
- Incorporated best practices in instructional design methodologies like ADDIE, SAM, and Agile into project workflows.
- Conducted post-training evaluations to measure effectiveness of instruction and identify areas for continuous improvement.
Instructor
Dysart Unified School District
07.2003 - 05.2009
- Delivered standards-based instruction and mentored teachers in integrating technology.
- Facilitated professional development to improve digital teaching practices.
- Developed and implemented engaging lesson plans to enhance student learning outcomes.
- Collaborated with colleagues to align curriculum with state standards and educational best practices.
- Mentored new teachers, fostering a collaborative environment for professional development and resource sharing.
- Led workshops on innovative teaching techniques, enhancing overall instructional effectiveness within the department.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Organized and led educational workshops for peers, sharing best practices in pedagogy and classroom management.
Education
Master of Arts - Technology Education
Ottawa University
01.2009
Bachelor of Arts - History/Education
Ottawa University
01.2003
Skills
- Experienced with Saba and Cornerstone platforms
- Experienced with Articulate Suite, Adobe Suite, and GIMP
- Web development: HTML
- Technical writing expertise
- Learning experience design
- Content lifecycle management
- Collaborative team management
- Prioritization and scheduling
- Analytical decision-making
Timeline
LMS Manager
Financial Industry Regulatory Authority (FINRA)
05.2017 - Current
Learning Management System Administrator
K12, Inc.
11.2015 - 02.2017
Learning and Development Coordinator
Arizona Virtual Academy
10.2011 - 09.2015
Assessment Evaluator
Western Governors University
05.2007 - 10.2011
Instructional Designer
Giant Campus
05.2006 - 06.2010
Instructor
Dysart Unified School District
07.2003 - 05.2009
Bachelor of Arts - History/Education
Ottawa University
Master of Arts - Technology Education
Ottawa University
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