Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Cashier

Michelle Whetzel

Harrisonburg,VA

Summary

Dynamic cashier with proven expertise at Aramark, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through efficient transactions and conflict resolution. Adept at maintaining accurate cash drawers and fostering brand loyalty, contributing to a seamless shopping experience and increased repeat business.

Overview

34
34
years of professional experience

Work History

Cashier

Aramark
09.2019 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Reduced processing errors by meticulously following transaction procedures.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Cashier

Food Lion
02.2019 - 09.2019
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
  • Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
  • Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
  • Approached every question or concern with calm and level-headed approach.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Completed daily tasks quickly without sacrificing quality or attention to detail.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Prevented loss by identifying fraudulent transactions and following established security procedures.
  • Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
  • Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
  • Developed rapport with regular customers through genuine interactions that fostered brand loyalty.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Promoted special offers or loyalty programs to increase sales revenue and encourage repeat business from customers.
  • Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
  • Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary.
  • Collaborated with team members to ensure seamless store operations during busy periods.
  • Assisted management in monitoring inventory levels near the registers, alerting them to any potential shortages or discrepancies.
  • Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
  • Managed cash drawer with accuracy, ensuring all transactions were accounted for at end of day.
  • Resolved customer complaints with empathy and professionalism, restoring customer confidence.
  • Implemented system for organizing shopping carts and baskets, improving front-end appearance and functionality.
  • Enhanced customer checkout experience by efficiently processing transactions and providing friendly service.
  • Enhanced team morale by maintaining positive attitude and encouraging peers during busy periods.
  • Conducted price checks for customers to expedite checkout process.
  • Assisted customers in locating products, leading to increased satisfaction and repeat business.
  • Improved store cleanliness and safety with regular sanitation of cashier area and aisles.
  • Maintained up-to-date knowledge of store promotions and policies to provide accurate information to customers.
  • Ensured age-restricted products were sold in compliance with legal standards, protecting store from liability.
  • Trained new cashiers in POS system usage and customer service best practices, enhancing team efficiency.
  • Facilitated sale of store loyalty cards, increasing customer engagement and repeat visits.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Cashier

Walmart
01.2017 - 02.2019

I was in charge of the self check outs. My duties included hanging pallets of apparel 5 or more a night. Keeping the front end clean while providing customer service. In charge of keeping theft down while being alert and attentive to others that may need my help. I also did customer returns when needed. I would also stock merchandise on the floor while not on the front end.

Cashier/Overnight Stocker

Walmart
01.2003 - 08.2016
  • Assisted in maintaining accurate inventory levels through consistent stock checks and organization.
  • Handled cash transactions efficiently, ensuring compliance with cash handling procedures.
  • Collaborated with team members to optimize store layout for promotional merchandise display.
  • Executed nightly stock replenishment tasks to ensure products were readily available for customers.
  • Supported sales reporting analysis by documenting daily transactions and inventory changes.
  • Implemented best practices for cash register operation, enhancing transaction accuracy.
  • Conducted regular audits of cash drawers to ensure financial integrity and accountability.
  • Facilitated a welcoming environment for customers, enhancing their shopping experience.
  • Resolved customer complaints with professionalism, leading to increased satisfaction and loyalty.
  • Assisted in visual merchandising efforts to attract and engage customers.
  • Maintained cleanliness and organization of work areas to uphold store standards.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Reduced processing errors by meticulously following transaction procedures.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Assisted customers with inquiries, ensuring satisfaction and clarity in product offerings.
  • Processed transactions efficiently, maintaining accurate cash handling and register operations.
  • Collaborated with team members to optimize stocking procedures and enhance workflow.
  • Organized merchandise displays according to store standards, improving product visibility.
  • Conducted regular inventory checks to identify stock discrepancies and assist in replenishment.
  • Maintained cleanliness and organization of sales floor, contributing to a positive shopping environment.
  • Operated equipment safely, including forklifts and pallet jacks, during restocking activities.
  • Provided support in training new employees on store policies and operational procedures.
  • Resolved customer complaints promptly, enhancing overall shopping experience and loyalty.
  • Monitored expiration dates on perishable items, ensuring product quality for customers.
  • Executed markdowns and price changes accurately to reflect current promotions.
  • Facilitated timely restocking of shelves to maintain product availability for customers.
  • Coordinated with management to address inventory shortages and optimize stock levels.
  • Supported promotional events by arranging merchandise displays and assisting customers.
  • Implemented safety protocols while handling hazardous materials, ensuring compliance with regulations.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day's operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained neat, organized stockroom free of hazards.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
  • Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
  • Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
  • Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
  • Minimized out-of-stock occurrences by diligently maintaining accurate inventory records and timely replenishing shelves as needed.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
  • Improved overall inventory management with consistent attention to detail during stock rotation and labeling tasks.
  • Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
  • Contributed to loss prevention efforts by monitoring stock levels, identifying discrepancies, and reporting concerns to management.
  • Expedited store opening preparation, completing all assigned tasks before business hours commenced each morning.
  • Inspected inventory to identify shortages and maintain consistent inventory.
  • Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.
  • Kept work areas neat, clean and free from debris.
  • Stocked designated items on shelves, end caps and displays.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Stocked shelves to match planogram images and instructions.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Interacted with guests in friendly and knowledgeable way.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Greeted customers and directed to requested products.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Safely and securely loaded items to prevent damage during transport.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Transported merchandise pallets to move in warehouse.
  • Followed orders precisely for correct items, sizes and quantities.
  • Managed timely and effective replacement of damaged or missing products.
  • Greeted store customers and discussed needs.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Picked and packed order items.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Maintained store assets with effective loss prevention strategies.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Received new stock and input values into computer system.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Recorded daily activities for inventory control.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
  • Monitored tasks and staff assignments to deliver projects under-budget and on-time.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Located needed merchandise in inventory using [Type] software and placed on skids for transport to shelves.
  • Pre-assembled containers to be easily selected by packing associates.
  • used a Telxon to do price changes, need to counts, scan out inventory, set up new MODS/ planograms
  • Helped customers find merchandise in the store.

Laundry Aide/Housekeeper

Augusta Health
09.1991 - 01.2003
  • Maintained cleanliness of laundry facilities, ensuring a safe and organized work environment.
  • Sorted and categorized linens and garments based on fabric type and washing requirements.
  • Performed routine maintenance on laundry equipment, reporting any malfunctions to management.
  • Collaborated with team members to streamline laundry processes, enhancing operational efficiency.
  • Assisted residents and staff with laundry needs, providing exceptional customer service.
  • Conducted regular quality control inspections, ensuring all laundered items met established standards.
  • Trained new staff on laundry procedures, emphasizing safety protocols and operational guidelines.
  • Supported infection control measures by adhering to proper laundering techniques for hospital textiles.
  • Implemented best practices for stain removal, improving overall garment appearance and longevity.
  • Adapted to changing workloads by prioritizing tasks based on immediate needs and schedules.
  • Ensured compliance with health and safety regulations during all laundry operations.
  • Maintained accurate records of laundry activities, including inventory levels and equipment usage.
  • Coordinated with housekeeping staff to manage laundry needs aligned with cleaning schedules.
  • Participated in safety training sessions, reinforcing commitment to workplace safety and hygiene.
  • Operated industrial washing machines and dryers, maintaining proper settings for various fabric types.
  • Assisted in training new laundry aides, sharing best practices and techniques for efficient workflow management.
  • Inspected clothing items for damage or stains, treating them appropriately before laundering.
  • Demonstrated flexibility in adapting workload as needed due to fluctuations in daily demands or unexpected situations, ensuring all tasks were completed efficiently and effectively.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Increased overall efficiency by regularly performing routine maintenance on washing machines, dryers, and other equipment.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Maintained a clean and organized work environment, ensuring optimal productivity.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Provided exceptional customer service with prompt response times to inquiries regarding laundry status or special requests.
  • Collected soiled linens and clothing and pretreated stains.
  • Ensured timely delivery of laundered items to clients, resulting in increased customer satisfaction.
  • Contributed to a positive work atmosphere through effective communication and teamwork with fellow employees.
  • Adhered to strict safety guidelines while handling chemicals used in the laundering process.
  • Streamlined workflows by effectively prioritizing tasks based on urgency and complexity of each job order received from clients.
  • Developed strong relationships with customers through consistent attention to detail and commitment to high-quality results.
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Enhanced customer satisfaction by providing timely and accurate laundry services.
  • Improved laundry efficiency by implementing a systematic sorting and folding process.
  • Collaborated with team members to complete large-scale laundry projects quickly and efficiently.
  • Implemented quality control measures to ensure the highest level of cleanliness and care for client garments.
  • Examined dried clothes to identify stains, tears and issues.
  • Delivered superior customer service by responding to inquiries and complaints.
  • Observed and adjusted machine cycle times, achieving quality results.
  • Operated machines correctly by following machine instructions and safety regulations.
  • Followed environmental regulations when handling hazardous materials for laundromat safety.
  • Supported fellow staff members with delivery and pickup of customer orders.
  • Cleaned machine filters and lubricated equipment.
  • Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
  • Restocked supply inventories and notified supervisors of shortages for customer convenience.
  • Helped customers with choosing appropriate cleaning cycles and techniques.
  • Kept track of customer laundry items by properly sorting, identifying and storing clothing.
  • Supported accurate records by recording laundry and dry-cleaning processes and transactions.
  • Assisted with unloading and loading customer laundry items.
  • Ensured cleanliness of laundry area by organizing supplies and maintaining equipment.
  • Sorted and processed linens to optimize workflow and efficiency in laundry operations.
  • Assisted in training new staff on sanitation protocols and laundry procedures.
  • Maintained accurate records of laundry loads to support inventory management.
  • Responded promptly to requests from nursing staff for additional linens and cleaning supplies.
  • Implemented effective waste disposal methods to support environmental sustainability efforts.
  • Adapted to changing priorities and demands in a fast-paced healthcare environment.
  • Provided exceptional guest service by promptly addressing housekeeping requests.
  • Executed thorough cleaning of patient rooms to ensure a safe and welcoming environment.
  • Assisted with special projects related to facility upkeep and maintenance as needed.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.
  • Returned emptied garbage receptacles to proper locations.
  • Hang, cleaned and rehung draperies to maintain freshness.

Education

High School Diploma -

Wilson Memorial
Fishersville, VA

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Cash register systems
  • Cash handling expertise
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Cash drawer balancing
  • POS system operations
  • Payment collection
  • POS systems
  • Refund handling
  • ID verification
  • Attention to detail
  • Inventory management
  • Currency counting
  • Inventory control
  • Order packaging
  • Decision making aptitude
  • Sales expertise
  • Daily reporting
  • Retail merchandising
  • Product recommendations
  • Drawer balancing
  • Returns processing
  • Point of sale operation
  • Purchase assistance
  • Point-of-sale system operation
  • Order verification
  • Reports and documents
  • Point of sale proficiency
  • Records maintenance
  • Fraud prevention awareness
  • Loss prevention
  • Identification checks
  • Loyalty program promotion
  • Staff mentoring
  • Proficient in [software]
  • Regulatory compliance
  • Sales techniques mastery
  • Liquor regulations and compliance
  • Report preparation
  • Liquor law compliance
  • Spirit, wine, and beer expertise
  • Multitasking and organization
  • Organizational growth
  • Clear communication
  • Empathy and patience
  • Data entry
  • Inventory restocking
  • Training and onboarding
  • Complaint resolution
  • Credit card processing
  • Basic math
  • Visual merchandising
  • Upselling techniques
  • Sales transactions
  • Promotions and discounts
  • Scanner operations
  • Online orders preparation
  • Hospitality and accommodation
  • Checkout monitoring
  • Gift card handling
  • Receipt handling
  • Financial records oversight
  • Credit and cash transactions
  • Dependability and reliability
  • Exchanges processing
  • Ordering and stocking
  • Point-of-sale system
  • Transaction handling
  • Merchandise exchange
  • Problem-solving
  • Honest and dependable
  • ability to learn at a fast rate
  • great communication skills in person and on the phone

Accomplishments

Earning the two highest awards in Girl Scouts has giving me so much life experience and taught me how to be prepared and taught me to work hard for things I want to accomplish.

Interests

I learned a lot about camping as a Girl Scout I learned how to put up tents and tie knots I learned how to use a make shift tent to sleep in I learned how to only pack the essentials when backpacking How to start and build camp fires I learned proper safety technics

Timeline

Cashier

Aramark
09.2019 - Current

Cashier

Food Lion
02.2019 - 09.2019

Cashier

Walmart
01.2017 - 02.2019

Cashier/Overnight Stocker

Walmart
01.2003 - 08.2016

Laundry Aide/Housekeeper

Augusta Health
09.1991 - 01.2003

High School Diploma -

Wilson Memorial
Michelle Whetzel