Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Whitaker

Springfield,Missouri

Summary

Seasoned Restaurant Manager known for high productivity and efficient task completion. Possess specialized skills in staff training, inventory management, and customer service excellence. Excel at leadership, communication, and problem-solving to enhance team performance and ensure guest satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

Buffalo Wild Wings
Springfield, Missouri
10.2023 - 01.2025
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Sales Representative

Vestis Traveling (formerly Aramark)
Springfield, Missouri
08.2023 - 10.2023
  • Researched competitors' products, prices, and sales techniques.
  • Generated new sales leads through cold calling and networking activities.
  • Negotiated pricing contracts with customers to maximize profits.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Assistant General Manager

Big Whiskey's American Bar & Grill
Springfield,, MO
01.2023 - 08.2023
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Ensured that customer service standards were met or exceeded at all times.

Kitchen Manager

Buffalo Wild Wings
Springfield, MO
03.2022 - 12.2022
  • Developed and implemented kitchen policies, procedures and quality standards.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Planned kitchen staff schedules to maximize coverage and encourage collaboration.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Managed inventory and supplies to ensure materials were available when needed.

Assistant Manager

Hy-Vee Inc.
Springfield, MO
01.2022 - 03.2022
  • Analyzed business performance data and forecasted business results for upper management.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Supervised daily operations including scheduling shifts, assigning duties.

Kitchen Manager

Applebee's Grill + Bar
Springfield, MO
08.2021 - 01.2022
  • Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
  • Developed and implemented kitchen policies, procedures and quality standards.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Created weekly schedules for kitchen staff members based on anticipated business volume.

Retail Sales Associate

JPMorgan Chase
Springfield, MO
02.2021 - 08.2021
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Handled customer complaints in a professional manner.
  • Initiated friendly conversation with customers to determine level of assistance required.

Service Manager

Applebee's Neighborhood Grill & Bar
Springfield, MO
01.2018 - 02.2021
  • Implemented customer feedback mechanisms to gather insights and improve service offerings.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Associate of Arts - Culinary Arts

Ozark Technical Community College
Springfield, MO
09-2011

High School Diploma -

Republic High School
Republic, MO
05-2009

Skills

  • Profit & Loss
  • Labor Cost Analysis
  • Restaurant Management
  • Food Service Management
  • Banquet Experience
  • Guest Relations Experience
  • Food Preparation & Safety Protocols
  • Inventory Control & Employee Management
  • Kitchen Management Experience
  • Supervising & Leadership Experience
  • Microsoft Office & Multi-line Phone System
  • Food Preparation & Meal Planning

Certification

  • ServSafe - February 2020 to February 2025
  • Food Handler Certification

Timeline

General Manager

Buffalo Wild Wings
10.2023 - 01.2025

Sales Representative

Vestis Traveling (formerly Aramark)
08.2023 - 10.2023

Assistant General Manager

Big Whiskey's American Bar & Grill
01.2023 - 08.2023

Kitchen Manager

Buffalo Wild Wings
03.2022 - 12.2022

Assistant Manager

Hy-Vee Inc.
01.2022 - 03.2022

Kitchen Manager

Applebee's Grill + Bar
08.2021 - 01.2022

Retail Sales Associate

JPMorgan Chase
02.2021 - 08.2021

Service Manager

Applebee's Neighborhood Grill & Bar
01.2018 - 02.2021

Associate of Arts - Culinary Arts

Ozark Technical Community College

High School Diploma -

Republic High School

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