Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Whitcomb

Williamston,NC

Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Overview

7
7
years of professional experience

Work History

Administrative Secretary

MDT Transport LLC
Jamesville, NC
02.2020 - Current
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Recorded customer encounters through detailed notes and maintained comprehensive records.
  • Communicated with customers daily about freight movements and delivery timetables.
  • Handled customer escalations from drivers to solve issues and restore customer satisfaction.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Received new orders, prepared documentation and assigned personnel.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Receptionist Administrator

Lee Kia Of Greenville
Greenville, NC
07.2020 - 01.2021
  • Greeted customers and visitors in-person and via telephone calls.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Received and routed business correspondence to correct departments and staff members.
  • Corresponded with clients through email, telephone or postal mail.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Assisted customers by answering questions and fulfilling requests.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Educated customers on promotions to enhance sales.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Housekeeper

A Step Above Cleaning
Wilmington, NC
01.2017 - 06.2020
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Verified cleanliness and organization of storage areas and carts.
  • Removed waste paper and other trash from premises to designated area.
  • Kept building entryway glass clean and polished for professional presentation.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
  • Waxed and polished wood floors and other woodwork.
  • Polished glass surfaces and windows.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Documented and reported all necessary facility and building repairs observed.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.

Sales Associate

Dollar General
Wallace, NC
07.2015 - 03.2016
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Processed product returns and assisted customers with other selections.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Counted cash in register drawer at beginning and end of shift.

Education

High School Diploma -

Heide Trask High School
Rocky Point, NC
06.2014

Skills

  • Telephone skills
  • Multi-line Telephone Systems
  • Verbal and written communication
  • Shorthand writing
  • Professional demeanor
  • Staff Management
  • Customer and client relations
  • Documentation and reporting
  • Time management
  • Organization skills
  • Scheduling

Timeline

Receptionist Administrator

Lee Kia Of Greenville
07.2020 - 01.2021

Administrative Secretary

MDT Transport LLC
02.2020 - Current

Housekeeper

A Step Above Cleaning
01.2017 - 06.2020

Sales Associate

Dollar General
07.2015 - 03.2016

High School Diploma -

Heide Trask High School

Similar Profiles

CREATE PROFILE
Michelle Whitcomb