Michelle White
New Market,AL
Summary
Dedicated Administrative assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Administrative assistant with over 15 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and industrious Administrative assistant bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
1
1
year of professional experience
Work History
Receptionist
Central North Alabama Health Services, Inc.
02.2023 - Current
- Collected [Type] payments, processed transactions and updated relevant records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained visitor log for entering and leaving facility for security purposes.
- Managed multiple tasks and met time-sensitive deadlines.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Answered central telephone system and directed calls accordingly.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Substitute Teacher
Madison County Board Of Education
11.2022 - 01.2023
- Operated computers or audio-visual aids to supplement presentations.
- Developed lesson plans to align with grade-level standards and objectives.
- Developed creative instructional strategies to keep students engaged and motivated.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Enforced school and class rules to maintain order in classroom.
- Supervised lunchroom and recess activities.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Assisted students in mastering subject material and preparing for tests.
- Monitored student behavior and administered discipline as needed.
- Distributed textbooks, workbooks, papers and pencils to students.
- Monitored student performance and provided feedback to inform instruction.
- Followed lesson plans designed by absent teachers.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Sales Associate
Oreilly Auto Pats
06.2022 - 08.2022
- Kept detailed records of daily activities through online customer database.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Built relationships with customers and community to promote long term business growth.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Presented professional image consistent with company's brand values.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed, maintained and utilized diverse client base.
- Maintained current knowledge of evolving changes in marketplace.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ04.2023
Skills
- Calendar Management
- Verbal and Written Communication
- Records Preparation
- Documentation
- Information Protection
- Telephone Skills
- Customer and Client Relations
- Travel Planning
- Business Administration
- Correspondence and Office Documents
- Greet Visitors
- Google Docs
- Facility Safety
- Manage Files
- Organization and Efficiency
- Office Administration
- Making Appointments
- PC Proficiency
- Reception Desk Management
- Call Transfers
- Time Management
- Prioritization
- Bank Deposits
- Word Processing
- Security Awareness
- Mail Handling
- Information Retrieval
- Office Equipment Operation
- Sorting and Labeling
- Microsoft Office
- Restock Shelves
- Supply Management
- Administrative and Clerical Support
- Call Answering and Routing
- Multi-Line Telephone Systems
- Answer Telephone Calls
- Business Operations Understanding
- Mail Preparation and Sorting
- Confirming Transactions
- Greeting and Seating Clients
- Visitor Check-In
Timeline
Receptionist
Central North Alabama Health Services, Inc.
02.2023 - Current
Substitute Teacher
Madison County Board Of Education
11.2022 - 01.2023
Sales Associate
Oreilly Auto Pats
06.2022 - 08.2022
Associate of Arts - Business Administration
University of Phoenix
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