Michelle White
Lynchburg,VA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
25
25
years of professional experience
Work History
Office Manager
Allied Security Systems
12.2006 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors.
- Managed office operations while scheduling appointments for service and installations.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Initiated biweekly payroll hours and provided accurate and on-time compensation for employees to accounting office.
- Processed credit card payments.
- Completed month-end closings reports for accounting firm.
- Entered job costing data.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Matched purchase orders with invoices and recorded necessary information.
- Reviewed open purchase orders for integrity, accuracy and completeness of vendor information.
- Processed check disbursements.
- Prepared bills receivable, invoices, and bank deposits.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Completed data entry tasks with accuracy and efficiency to our Central Monitoring Station.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Developed and maintained positive relationships with clients to maximize collections.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Handled day-to-day accounting processes to drive financial accuracy.
- Supported management by processing invoices and documents with consistent on-time delivery.
Teller/Loan Processor/Collections Officer
Carter Bank & Trust
04.2003 - 12.2006
- Delivered exceptional customer service and maintained calm and professional demeanor.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Executed wire transfers, stop payments and account transfers.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
Assocaite
Office Max
07.2000 - 03.2005
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
Teller
Central Virginia Federal Credit Union
08.2001 - 05.2002
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Front End Supervisor
Kroger
03.1998 - 07.2000
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled night deposit of cash drawers and back office.
- Locked and armed building at night.
Education
High School Diploma -
Appomattox County High School
Appomattox, VA06.2000
Skills
- Documentation
- Administration and Operations
- Policy Implementation
- Scheduling
- Deposit Collection
- Office Supplies and Inventory
- Mail Handling
- Calculate Commissions
- Accounts Payable and Receivable
- Billing and Invoicing
- Monthly Closings
- Report Preparation
- Email Correspondence
- Customer Service Management
- Excellent Multitasking Abilities
- Staff Training
- Cash Flow and Reconciliation
- Credit and Collections
- Customer Relations
- Microsoft Office
- Human Resources
- Technical Support
- Clerical Support
Timeline
Office Manager
Allied Security Systems
12.2006 - Current
Teller/Loan Processor/Collections Officer
Carter Bank & Trust
04.2003 - 12.2006
Teller
Central Virginia Federal Credit Union
08.2001 - 05.2002
Assocaite
Office Max
07.2000 - 03.2005
Front End Supervisor
Kroger
03.1998 - 07.2000
High School Diploma -
Appomattox County High School