Michelle White
New York
Summary
Highly adaptable professional with over 10 years of Customer service experience, seeking a remote role where I can leverage my skills in communication, organization, and problem solving. Passionate about delivering excellent customer support and managing administrative tasks efficiently.
Overview
11
11
years of professional experience
Work History
Remote Driver Support & Customer Service
Uber
09.2022 - Current
- Provide remote customer support using digital tools to assist passengers with trip issues, ensuring prompt resolutions.
Delivery Coordinator (Remote Monitoring)
DHL Express
08.2023 - 01.2024
- Provided virtual support to customers, coordinated deliveries, ensuring all packages off belt were routed and updated in real time via tracking systems
- Worked with dispatch teams to optimize delivery routes, pickups, and track packages through remote monitoring tools.
Administrative Assistant Medical Equipment Delivery
Lincare
04.2023 - 08.2023
- Conducted inventory management of medical supplies and handled rotation of oxygen cylinders.
- Conducted diagnostic and managed medical equipment in warehouse
- Trained patients on medical devices, concentrators in person and provided follow up support
- On-call support for patient emergencies via remote communication tools
Delivery Driver
MJV Logistics (Amazon)
12.2021 - 04.2023
- Safely loaded, transported, and delivered packages to residential and commercial locations while adhering to tight schedules.
- Conducted pre-trip and post -trip vehcile inspections, reporting any defects or issues to ensure road safety and regulatory compliance.
- Demonstrated excellent time management skills, consistently meeting or exceeding performance metrics for on time deliveries.
- Maintained clear and professional communication with dispatchers to addressing delivery issues or route changes in real time.
Receptionist & Administrative Assistant
Charleston Powersports
02.2020 - 11.2020
- Managed virtual data entry and customer communication for repair orders
- Handled over-the-phone payments, processed in person customer payments for purchases and services, including cash, credit card and check transactions ensuring accuracy and compliance with company policies.
- Reconciled daily sales reports and assisted in maintaining the financial accuracy of the department.
- Processed POS transactions with parts and repair orders, including checks, cash, credit purchases, refunds as well as payments over the phone
- Answered inbound calls daily, greeted customers respectfully and directed all calls when needed
Customer Service Associate (Electrical)
Lowes Home Improvement
05.2017 - 07.2018
- Assisted customers with product selection, technical inquiries, and troubleshooting electrical devices, ensuring they found the right tools, materials, and solutions for their projects.
- Assisted electricians providing expert guidance on electrical products such as wiring, circuit breakers, lighting, and related accessories helping customers make informed purchasing decisions.
- Maintained and organized sections by resetting selves, displays, stocking inventory and ensuring products were properly labeled and easy to locate.
- Operated cash register, processed transactions and refunds. Fulfilled special orders and coordinate product installations, delivering personalized service.
Hostess & Busser
The Shelter Kitchen and Bar
09.2016 - 05.2017
- Greeted and seated guests in a friendly and efficient manner, managing reservations and walk in seating to ensure smooth and timely dining experience.
- Assisted servers by clearing and resetting tables, maintaining a clean and organized dining area.
- Supported the flow of service by running food and beverages to tables ensuring timely service.
Hostess/Carside To-Go
Carrabbas Italian Grill
11.2013 - 09.2016
- Answered inbound phone calls, took reservations, and assisted customers inquiries regarding menu options and wait time.
- Managed carside to-go orders , taking and packaging orders. Operated pos system to process credit and gift card transactions.
Education
Some college - Business Entrepreneurship
Strayer University
Washington, DC05.2021
Skills
- Remote Customer Service (Email, Phone, Live Chat)
- Virtual Administrative Skills (Data Entry, Order management, Scheduling)
- Excellent Organization, Communication and Writing skills
- Time Management and Task Prioritization
- Problem solving and Customer Conflict Resolution
- Merchandising and Planogram Execution
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Delivery Coordinator (Remote Monitoring)
DHL Express
08.2023 - 01.2024
Administrative Assistant Medical Equipment Delivery
Lincare
04.2023 - 08.2023
Remote Driver Support & Customer Service
Uber
09.2022 - Current
Delivery Driver
MJV Logistics (Amazon)
12.2021 - 04.2023
Receptionist & Administrative Assistant
Charleston Powersports
02.2020 - 11.2020
Customer Service Associate (Electrical)
Lowes Home Improvement
05.2017 - 07.2018
Hostess & Busser
The Shelter Kitchen and Bar
09.2016 - 05.2017
Hostess/Carside To-Go
Carrabbas Italian Grill
11.2013 - 09.2016
Some college - Business Entrepreneurship
Strayer University
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