Michelle White
Atlanta,GA
Summary
Experienced in organizational and interpersonal skills, adept at working in collaborative and dynamic environments. Skilled in planning, coordinating, and leading activities to ensure participant engagement and satisfaction. Seeking to apply transferable skills in a new field to drive positive outcomes and provide value.
Overview
7
7
years of professional experience
Work History
Volunteer/Activity Assistant
Life Care Centers of America
04.2024 - Current
- Creating emotional connection with residents by fostering a trusting and caring relationship
- Educate and assist with rehabilitation, spiritual and other needs to manage their health
- Interact positively and effectively with residents of different backgrounds, religions and abilities and documents and tracks all contacts, events, and outcomes
- Going beyond encouraging self-motivation and activity participation, and providing individual support to provide the most complete experience
- Takes immediate action to coordinate with care providers to ensure smooth activity implementation and resident care, including escalations and grievances
Transportation Coordinator/Driver
Life Care Centers of America
04.2024 - Current
- Creating schedules and determining the most efficient routes
- Scheduling transportation services, allocating drivers, and planning routes
- Collaborating with internal departments and customers to optimize transportation services
- Complying to transportation regulations and company policies
Transportation Specialist-Remote
F.I.M. Transport Services
11.2021 - 04.2024
- Excellent communication and interpersonal skills for best negotiated rates based on carrier compliance and service level agreements.
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Coordinated schedules and communicated changes to customers.
- Issue prevention of escalations and find solutions to mitigate impact
- Attention to detail and ability to work under pressure to meet deadlines through organizational and planning skills
Customer Service Associate
Walmart
10.2017 - 05.2023
- Handled financial transactions at the register, such as returns, refunds, and cash back.
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Troubleshoot solutions to customer issues and concerns and escalate customer inquiries to the appropriate department.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
High School Diploma -
Edward White High School
Skills
- Leadership qualities
- Flexibility
- Strong organization
- Cross-cultural sensitivity
Accomplishments
- Awarded "Whatever It Takes" Champion recognizes the extraordinary achievement in customer service.
Timeline
Volunteer/Activity Assistant
Life Care Centers of America
04.2024 - Current
Transportation Coordinator/Driver
Life Care Centers of America
04.2024 - Current
Transportation Specialist-Remote
F.I.M. Transport Services
11.2021 - 04.2024
Customer Service Associate
Walmart
10.2017 - 05.2023
High School Diploma -
Edward White High School
Similar Profiles
Jamie LoweJamie Lowe
Floor Nurse at Life Care Centers of AmericaFloor Nurse at Life Care Centers of America
BARBARA WEGNERBARBARA WEGNER
Resident Care Manager at Life Care Centers Of AmericaResident Care Manager at Life Care Centers Of America
Hannah ComprattHannah Compratt
RN Supervisor at Life Care Centers of AmericaRN Supervisor at Life Care Centers of America