Michelle Whiteley
Philadelphia,PA
Summary
Well-qualified leader with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges as a Human Resource Specialist.
Overview
26
26
years of professional experience
Work History
Office Manager
Greater Northeast Gastroenterology Associates
02.2008 - Current
- Manage an active doctor's office
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Credit Risk Analyst
GMAC Bank
03.2005 - 07.2007
- Performed a complete risk assessment of new/existing Correspondent, Broker, and Table Funding Relationships.
- Focused on in-depth financial analysis, licensing compliance, and organizational and business risk assessment.
- Reduced credit risk by implementing comprehensive risk assessment strategies.
- Enhanced portfolio performance with diligent monitoring and proactive risk mitigation measures.
Relationship Manager
GMAC Commercial Mortgage Corporation
04.2001 - 03.2005
- Supervise a "team" of Client Relationship Managers that service over 1000 securitized commercial loans.
- Manage all escalated and complex issues that included precise decision making.
- Performed quarterly and annual reviews.
- Generate fee income for the company by working with my team to constantly research opportunities to produce income.
- Managed a portfolio of 65 large loans with principal balances over $50 million.
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Participated directly in the conversion of the company to a paperless environment.
Client Relations Manager
GMAC Commercial Mortgage Corporation
06.1998 - 04.2001
- Managed a portfolio of over 500 commercial loans including Goldman Sachs and Merrill Lynch securitizations.
- Reviewed in detail pooling servicing Agreements and Prospectuses on securitizations.
- Underwrote assumption, partial release, condemnation and modification requests on assigned portfolio.
- Completed lease reviews and lease terminations.
- Enhanced client satisfaction by consistently addressing and resolving concerns in a timely manner.
- Developed strong relationships with clients through regular communication and personalized attention.
- Increased customer retention rates by providing exceptional service and support for all client needs.
- Streamlined internal processes to improve efficiency, resulting in faster response times to client inquiries.
- Facilitated open lines of communication between clients and internal departments, effectively addressing any concerns or issues that arose.
Education
Bachelor of Arts - Strategic Communication
Pennsylvania State University
University Park, PA12.2024
Skills
- Excellent written and verbal communication
- Problem solving
- Leadership
- Detail-oriented
- interpersonal skills
Timeline
Office Manager
Greater Northeast Gastroenterology Associates
02.2008 - Current
Credit Risk Analyst
GMAC Bank
03.2005 - 07.2007
Relationship Manager
GMAC Commercial Mortgage Corporation
04.2001 - 03.2005
Client Relations Manager
GMAC Commercial Mortgage Corporation
06.1998 - 04.2001
Bachelor of Arts - Strategic Communication
Pennsylvania State University
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