Michelle Whitford
Queensbury,NY
Summary
Highly organized and detail-oriented billing specialist with five years of revenue cycle experience. Proven ability to use communication skills to work effectively with insurance reps to resolve claims issues.
Overview
7
7
years of professional experience
Work History
Medical Billing Specialist
Saratoga Hospital
Saratoga Springs, NY
06.2025 - Current
- Supported training initiatives for new staff on billing procedures.
- Streamlined billing processes by implementing efficient workflows through creating and encouraging the use of guidelines.
- Lead weekly huddles with billing team.
- Managed client and patient accounts as well as audits for New York Medicaid.
- A liaison between insurance and patient to maintain billing accuracy.
Financial Counselor
Saratoga Hospital
Saratoga Springs, NY
04.2024 - 06.2025
- Managed patient accounts and audits for New York Medicaid.
- Utilized both Meditech and EPIC systems.
- Collaborated with insurance providers to resolve claim discrepancies.
- Assisted in training new employees.
- Served as a liaison between patients, insurance providers and other financial departments within the hospital to ensure accurate billing practice.
Patient Financial Services Representative
Saratoga Hospital
Saratoga Springs, NY
03.2023 - 04.2024
- Managed patient claims efficiently, ensuring they were billed correctly and within timely filing.
- Collaborated with healthcare providers to resolve billing discrepancies and improve accuracy of patient accounts.
- Utilized programs such as Filezilla, ePremis, Accupost and Meditech to submit, follow-up and resolve claim issues.
- Processed insurance correspondence by notating accounts and submitting appeals when necessary.
Mortgage Loan Servicer
Ballston Spa National Bank
Ballston Spa, NY
06.2022 - 02.2023
- Booked and managed new mortgage and home equity loans.
- Managed customer inquiries regarding loan status, providing timely and accurate information to enhance satisfaction.
- Reviewed daily reports and kept track of escrow and insurance.
- Scanned all necessary loan files and other important documents to the appropriate accounts.
Patient Account Representative
UVM Medical Center
Burlington, VT
06.2019 - 02.2023
- Processed patient accounts efficiently, ensuring accurate billing and timely resolution of discrepancies.
- Utilized EPIC to submit and follow up on claims.
- Communicated with insurance providers to resolve claim issues.
- Researched and communicated to specialized medical groups to retrieve required documentation needed for certain claims.
- Maintained appropriate files and records to effectively monitor payment and payment plan arrangement for patients.
Education
Bachelor of Science - Media Activism
Burlington College
Burlington, VTBachelor of Science - Communications
Champlain College
Burlington, Vermont, VT05-2017
Skills
- Hospital Billing
- Files and Records Management
- Project Management
- Highly Self Motivated
- Teamwork and collaboration
- Customer Service
Timeline
Medical Billing Specialist
Saratoga Hospital
06.2025 - Current
Financial Counselor
Saratoga Hospital
04.2024 - 06.2025
Patient Financial Services Representative
Saratoga Hospital
03.2023 - 04.2024
Mortgage Loan Servicer
Ballston Spa National Bank
06.2022 - 02.2023
Patient Account Representative
UVM Medical Center
06.2019 - 02.2023
Bachelor of Science - Media Activism
Burlington College
Bachelor of Science - Communications
Champlain College