Michelle Whitlow

Barber/Stylist with 27 years experience in the industry. Multiple certifications in different skills necessary to improve the quality of my work and increasing the client experience. Team motivating and all around loyalty to clients and business.

I am a Barber/ stylist with 27 yrs of experience. I am well versed in customer service and people skills but I am also useful with multi tasking and critical thinking.

I worked at ITI as a rep and then moved up to QA and then supervisor. I am a quick learner and efficient in completing tasks. I ended up as a Senior shift Supervisor where I ran shifts, managed several teams at one time, and also hired/fired for my teams. We managed several accounts at once and answered calls for multiple clients. I ran spreadsheets for calls and quality control. I dealt with clients when the rep exhausted their resources and also walked reps through calls to further their ability to defuse calls that became disgruntled. I take orders and job responsibilities very well and am always willing to do what is best for the company.