Michelle Whitney
Parkville,MD
Summary
Motivated Administrative Professional with experience in supporting daily operations and administrative functions across various industries. Adept at managing multiple priorities with keen attention to detail and a strong work ethic
Overview
29
29
years of professional experience
Work History
Customer Fulfillment Specialist
180s LLC
07.2005 - 04.2023
- Assisted sales reps with communication with buyers, buyers meetings, and sent samples out
- Ensured compliance with all relevant regulations governing product handling and shipment, minimizing legal risks associated with noncompliance.
- Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
- Provided exceptional customer service to internal and external customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to shipments.
- Coordinated closely with sales representatives to ensure seamless handoff of orders from initial placement through final delivery confirmation.
- Reduced shipping errors by thoroughly checking order details against inventory records prior to dispatch.
Order Management Specialist
Telecommunications Systems, Inc (formerly Aether Systems, Inc)
11.2001 - 07.2005
- Researched and addressed customer inquiries, questions and issues within 24-48 hours to promote optimal customer service.
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
- Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
Order Processing Clerk
DIAMOND COMIC DISTRIBUTORS, INC.
01.1994 - 12.2000
- Communicated with publishers concerning shipping problems
- Communicated with distribution centers about receipt of product
- Troubleshoot and tracked order distributions on an international level
- Data tracking via company database system
- Audit internal receiving records and inventory adjustments to reduce company losses
- Communicate with distribution center management regarding the receipt of shipments and distribution of product
- Review purchase orders to assure information is correct before they are sent to the vendor
- Developed OSD Coordinator position for the Receiving Audit Department
- Created a position to evaluate customer unfilled orders
- Administration Assistant—Order Processing
- Assisted in the integration of systems during buyout
- Maintained and distributed weekly reports to major vendors
- Assisted Director of Order Processing with clerical duties
- Data set up for customer incentive items in monthly catalog
Education
Some college -
Harford Community College
Bel Air, MDSkills
- Data Entry (10 years
- Customer Service (10 years)
- Logistics (10 years)
- Microsoft Office (10 years)
- Inventory management (3 years)
- Communication skills (10 years)
Timeline
Customer Fulfillment Specialist
180s LLC
07.2005 - 04.2023
Order Management Specialist
Telecommunications Systems, Inc (formerly Aether Systems, Inc)
11.2001 - 07.2005
Order Processing Clerk
DIAMOND COMIC DISTRIBUTORS, INC.
01.1994 - 12.2000
Some college -
Harford Community College
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