Michelle Widger
Richfield Springs
Summary
To finish my last semester for my degree, and to find a career, not just a job.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Clerical Specialist II - Neurology
Upstate Medical University
12.2021 - Current
- Maintains attending, residents and practitioners schedules for accuracy, blocks as appropriate, ensures schedules are full and rolled out per department guidelines.
- Works with EPIC work queues and EPIC in basket messages daily.
- Patient registration which includes confirming demographics, insurance/financial information.
- Ensures patient forms are signed by clinicians in a timely manner and faxed to outgoing offices and scanned into EPIC.
- Works closely with the academic secretaries to ensure to confirm accuracy of the schedules.
- Complete clerical tasks such as filing, copying, and distributing mail.
- Maintain and update office records, both digital and physical.
- Interact with patients by phone, email, or in-person to provide information.
Administrative Assistant - Vascular Department
Upstate Hospital
01.2017 - Current
- Completed patient check in registration
- Scheduled patient appointments
- Completed daily and monthly audits
- Obtained insurance pre-authorizations
- Abstract and scanning of patient charts
- making sure our equipment is running correctly,
- Confirmed appointments for the various satellite clinics
- Prepared the Sclerotherapy room and assisted providers with the procedure and prepping the charts
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Administrative Assistant
Upstate Hospital
01.2016 - 01.2017
- Worked in the Central Equipment & Clinical Engineering Department as a Temp
- Maintained tracking of equipment.
- Created work orders.
- Light cleaning.
- Assisted other staff when needed.
- Built and maintained excellent customer relationships with staff throughout the hospital through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Day Care Owner
Self-employeed
07.2006 - 07.2016
- managed an in-home daycare for children of all ages
- dressed infants/toddlers and changed diapers
- offered well-balanced meals and snacks
- Excellent communication skills with the parents
- Maintained effective schedule balance between rest periods, active play, and instruction.
- closely monitored play for safety
Certified Nursing Assistant
Otsego Manor
10.2004 - 07.2006
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Unit Clerk
Bassett Healthcare
01.2001 - 01.2004
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Prepared admissions charts and scanned records.
- Answered multi-line telephone system, provided information and directed calls.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Arranged discharges and patient transportations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Input inpatient orders including medical transcription,
- Involved in the staffing the unit; including working with the ANSOS programs and creating files. Verifying employee timecards and keeping accurate record of attendance
- A member of the Meditech committee
Education
Our Lady of Perpetual Help
Richfield Springs Central School
Herkimer County Boces
Herkimer High School
Herkimer County Community College
Skills
- Meeting Planning
- Invoice Processing
- Filing
- Calendar Management
Certification
Medical Coding/Transcription, 05/16/14
Timeline
Clerical Specialist II - Neurology
Upstate Medical University
12.2021 - Current
Administrative Assistant - Vascular Department
Upstate Hospital
01.2017 - Current
Administrative Assistant
Upstate Hospital
01.2016 - 01.2017
Day Care Owner
Self-employeed
07.2006 - 07.2016
Certified Nursing Assistant
Otsego Manor
10.2004 - 07.2006
Unit Clerk
Bassett Healthcare
01.2001 - 01.2004
Our Lady of Perpetual Help
Richfield Springs Central School
Herkimer County Boces
Herkimer High School
Herkimer County Community College
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