Michelle Wilhelm
Chicago,IL
Summary
Positive, upbeat customer service representative with 15+ years of experience dedicated to delivering exceptional experiences and building strong relationships with clients and or guests. Proficient in handling inquiries, managing
calendars, organizational skills, and handling administrative tasks with precision and efficiency.
Overview
34
34
years of professional experience
Work History
Retail Sales Merchandiser
Advantage Solutions
St. Louis, MO
02.2023 - Current
- Stocked shelves to match planogram images and instructions at 20 stores weekly.
- Recorded daily activities for inventory control.
- Organized and maintained displays to achieve clean and appealing product layouts.
Retail Merchandiser
American Greetings
St. Louis, MO
03.2014 - 02.2023
- Maintained tidy and clean work areas at 8 stores to promote optimal productivity and safety standards.
- Checked product levels and recommended new purchases.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
Sales Account Manager
Embassy Suites Hotel
St. Louis, MO
07.1996 - 02.1997
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Managed 25 corporate accounts to retain existing relationships and grow share of business.
- Communicated product quality and market comparisons by creating sales presentations.
Front Desk/Sales Coordinator/Account Manager
Residence Inn By Marriott
St. Louis, MO
03.1990 - 06.1996
- Increased sales revenue by establishing strong relationships with 20 corporate clients and identifying new business opportunities.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Education
Associate of Arts - Travel And Tourism
St. Louis Community College
St. Louis, MO05.1989
Skills
- Customer Service
- Organization and Categorization
- Quality Control
- Exceptional time management skills
- Sales coordination
- Relationship Building
- Time Management
- Customer Portfolio Management
- Account Servicing
- Brand Awareness
Timeline
Retail Sales Merchandiser
Advantage Solutions
02.2023 - Current
Retail Merchandiser
American Greetings
03.2014 - 02.2023
Sales Account Manager
Embassy Suites Hotel
07.1996 - 02.1997
Front Desk/Sales Coordinator/Account Manager
Residence Inn By Marriott
03.1990 - 06.1996
Associate of Arts - Travel And Tourism
St. Louis Community College