Michelle Wilhelm

• Worked alongside senior mechanics to gain hands-on experience with advanced repair techniques and tools.
• Cleaned and organized work areas, tools and equipment to support productivity.
• Enhanced workshop efficiency with proper tool organization and inventory management.
• Followed detailed instructions of lead mechanic to achieve quality standards.
• Coordinated ready access to tools and parts needed for repair and maintenance activities.
• Managed shop cleanliness, adhering to strict standards for workspace organization and sanitation practices.
• Utilized diagnostic tools to identify mechanical problems and develop prompt solutions.
• Transported vehicles to and from repair shops, observing safety and traffic laws.
• Provided excellent customer service by answering questions and addressing concerns in a professional manner.
• Assisted in ordering parts from vendors, ensuring availability of materials for upcoming jobs.
• Contributed to increased customer satisfaction by providing prompt and reliable services.
• Supported inventory management to ensure availability of essential parts.
• Facilitated smoother operations by coordinating parts deliveries and pickups.
• Ensured customer satisfaction by providing timely updates on repair status.
• Improved team efficiency by organizing and maintaining tool inventories.
• Increased customer loyalty with detailed explanations of repair procedures and costs.
• Supported customer relations by handling inquiries and concerns with professionalism.
• Answered customer questions and helped resolve various concerns.

Crafted and served a variety of beverages to patrons.

• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
• Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
• Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
• Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
• Improved team morale and efficiency, leading by example and offering support during peak hours.
• Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
• Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
• Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Assisted with inventorying beverage stock and bar supplies.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

• Managed point-of-sale operations effectively.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Improved resolution time with effective problem-solving for customer complaints.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Promptly responded to inquiries and requests from prospective customers.
• Managed timely and effective replacement of damaged or missing products.
• Trained staff on operating procedures and company services.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
• Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
• Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
• Boosted beverage sales, designing and promoting range of signature cocktails.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
• Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
• Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
• Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
• Improved dining experience by providing prompt, attentive service to guests.
• Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
• Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Checked guests' identification before serving alcoholic beverages.