Michelle Wilhelmy
Savage,MN
Summary
Dynamic Business Analyst with Voya Financial, skilled in data analysis and process optimization. Enhanced operational efficiency through strategic insights and cross-functional collaboration, leading to improved customer satisfaction. Proficient in developing detailed requirements and advanced reporting, fostering a culture of continuous improvement and data-driven decision-making. Knowledgeable [Desired Position] with solid background in analyzing business processes and implementing effective solutions. Specialized in identifying areas for improvement and delivering actionable insights that align with organizational goals. Demonstrated expertise in data analysis and stakeholder collaboration.
Overview
19
19
years of professional experience
Work History
Business-analyst
Voya Financial
Minneapolis, MN
10.2006 - Current
- Analyzed financial data to identify trends and inform strategic decision-making.
- Collaborated with cross-functional teams to enhance business processes and optimize operational efficiency.
- Developed detailed requirements documentation for system enhancements and new initiatives.
- Streamlined reporting processes, improving accuracy and reducing turnaround time for deliverables.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Increased resource efficiency by analyzing detailed business requirements.
- Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
- Improved data governance with establishment of standardized protocols, ensuring consistency and accuracy across datasets.
- Streamlined report generation processes, significantly reducing time spent on monthly performance analysis.
- Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
- Enhanced data accuracy by implementing rigorous data validation techniques, leading to more reliable business insights.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Generated ad-hoc reports to evaluate specific business requirements.
- Created dashboards to monitor and track key performance indicators.
- Created data models to support decision-making processes.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
Education
Bachelor of Science - Management Information Systems
Winona State University
Winona, MN12-2005
Bachelor of Arts - Business
Winona State University
Winona, MN12-2005
Skills
- Data analysis
- Requirements gathering
- Team collaboration
- Microsoft Office Suite
- Business process improvement
- Workflow Analysis
- KPI tracking
- Pivot tables
- Business planning
- Operations analysis
- Process optimization
- Customer needs assessment
- Data mining
- Internal auditing
- Problem-solving
- Time management
- Attention to detail
- Decision-making
- Analytical thinking
- Change management
- Reporting and documentation
- Business analysis
- Data and analytics
Timeline
Business-analyst
Voya Financial
10.2006 - Current
Bachelor of Science - Management Information Systems
Winona State University
Bachelor of Arts - Business
Winona State University