Michelle Wilkins

Customer service oriented professional with healthcare industry experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality. Team player who performs at high levels of productivity in fast-paced environments without missing a deadline. Excellent written and verbal communication skills with individuals at all levels, both one-on-one and in groups. Critical thinking and active listening skills necessary to interpret, analyze, and apply information. Microsoft Office Applications (Word, Excel, and PowerPoint).

• Medical Administrative Assistant
• Medical Terminology
• Medical Transcription
• Patient Processing
• Patient Registration
• Medical Records Management
• Check In
• Check Out
• Data Entry
• Release of Information
• HIPAA Compliance
• Medical Laws & Ethics
• CMS1500 Claim Form
• Billing Cycle
• Claims Appeal Process
• Medical Billing Knowledge
• Third Party Billing
• Medicare
• Medicaid
• HMO
• PPO
• Basic Coding Skills for ICD-10 & CPT
• Insurance Verification
• Anatomy & Physiology